Opco Program Coordinator (Nighshift)

Allegis Global Solutions; Pasig; On-site; PHP 334,800 - 558,000; Full time

Job summary

Allegis Global Solutions is seeking an Opco Coordinator in Pasig, Philippines, to facilitate various organizational processes and provide customer support. The candidate should have 0-2 years of staffing or MSP experience, a Bachelor’s degree, and strong analytical and communication skills. This hybrid role requires night shift flexibility and offers an opportunity to work in a dynamic team environment, focusing on customer satisfaction and performance improvement.

Qualifications

• 0-2 or more years of staffing and/or MSP experience.
• Strong determination to impact performance.
• Must be amenable to work on nightshift and hybrid work setup.

Responsibilities

• Assist with Incremental Placement Tracking and Electronic Invoice Tracking.
• Help Account Managers with documentation for VMS accounts.
• Document client responses and track resolution to completion.
• Maintain and update the tracking spreadsheet.
• Provide communication to Opco point of contact.
• Conduct research to resolve inquiries.
• Provide program status reports to leadership.
• Monitor performance against contract SLAs.
• Action any customer requests from EID invoice emails.

Skills

Analytical skills

Problem-solving skills

Documentation skills

Time management

MS Office/Tools

Written communication

Verbal communication

Education

Bachelor’s Degree

Job description

Job Description

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.

Responsibilities

• Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
• Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
• Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
• Maintain and update the spreadsheet to reflect appropriate changes.
• Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
• Conduct research and analysis to resolve inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
• Action failed delivery notifications and any customer requests made in response to EID invoice emails

Qualifications

• 0-2 or more years of staffing and/or MSP experience
• Bachelor’s Degree
• Excellent analytical and problem-solving skills.
• Excellent documentation and follow-up skills.
• Strong determination to impact performance
• Time management, high attention to detail, self-motivated and perseverance
• Excellent verbal and written communication skills
• MS Office/Tools - advanced skills
• Must be amenable to work on nightshift and hybrid work setup (office is based in Ortigas Pasig area)

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.