Section Manager - Human Resources

Makro Philippines; Taguig; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Makro Philippines is seeking a Section Manager - Human Resources to oversee day-to-day HR operations across store and support offices. You will lead talent acquisition, employee relations, labor compliance, performance management, employee engagement, and HR administration, partnering with department heads to address manpower needs.

The role requires 5–7 years of progressive HR experience, with strong knowledge of Philippine labor laws and HR best practices.

Qualifications

• Bachelor's degree in HR, psychology, business administration or related field.
• 5–7 years of progressive HR experience, preferably in retail or multi-site operations.
• Strong knowledge of Philippine labor laws and HR best practices.
• Experience in recruitment, employee relations, labor compliance, performance management, and HR operations.
• Strong leadership, communication, interpersonal, and stakeholder management skills.

Responsibilities

• Oversee end-to-end HR functions for store and support office employees.
• Ensure proper implementation of HR policies, procedures, and regulations.
• Drive HR initiatives aligned with retail business needs.
• Partner with department heads to address manpower and workforce concerns.
• Lead recruitment activities to fulfill manpower requirements.
• Monitor and improve recruitment metrics and onboarding experience.
• Handle employee concerns, disciplinary actions, and investigations.
• Ensure due process and labor compliance with government agencies.
• Drive performance appraisal programs and manage performance issues.
• Lead employee engagement programs and culture-building initiatives.
• Prepare HR metrics and manage employee records and HR databases.

Skills

Leadership

Communication

Interpersonal skills

Stakeholder management

HR operations

Education

Bachelor's Degree in Human Resources, Psychology, Business Administration, or related field

Job description

The Section Manager - Human Resources is responsible for overseeing and managing the day-to-day HR operations of the organization, ensuring the effective implementation of HR policies, programs, and initiatives that support business objectives. The role leads talent acquisition, employee relations, labor compliance, performance management, employee engagement, and HR administration across store and support office operations.

Responsibilities

Human Resources Operations

• Manage and oversee end-to-end HR functions for store and support office employees.
• Ensure proper implementation of HR policies, procedures, and company regulations.
• Drive HR initiatives aligned with retail business requirements and organizational goals.
• Partner with department heads to address manpower and workforce concerns.

Talent Acquisition and Workforce Planning

• Lead recruitment activities to ensure timely fulfillment of manpower requirements.
• Partner with business leaders in workforce planning and succession planning.
• Monitor recruitment effectiveness and hiring metrics.
• Ensure a positive candidate and onboarding experience.

Employee Relations and Labor Compliance

• Handle employee concerns, disciplinary actions, grievance management, and investigations.
• Conduct administrative hearings and ensure due process compliance.
• Ensure compliance with labor laws, government regulations, and company policies.
• Coordinate with legal counsel and government agencies on labor-related matters.

Performance Management

• Drive and monitor performance appraisal programs across the organization.
• Partner with department heads in managing employee performance issues and improvement plans.
• Support talent reviews and succession planning initiatives.

Employee Engagement

• Lead employee engagement programs, recognition activities, company events, and culture-building initiatives.
• Develop retention programs to improve employee satisfaction and reduce turnover.
• Promote a positive and productive workplace culture.

HR Reporting and Administration

• Prepare and analyze HR metrics and management reports.
• Ensure accuracy and integrity of employee records and HR databases.
• Manage HR documentation, contracts, and personnel files.
• Monitor HR vendor performance and service delivery.

Qualifications

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or related field.
• Minimum of 5-7 years of progressive HR experience, preferably in retail, FMCG, supermarket, or multi-site operations.
• Strong knowledge of Philippine Labor Laws and HR best practices.
• Experience in recruitment, employee relations, labor compliance, performance management, and HR operations.
• Strong leadership, communication, interpersonal, and stakeholder management skills.