Human Resources Supervisor

Makro Philippines; Taguig; Hybrid; PHP 500,000 - 750,000; Full time

Job summary

Makro Philippines is seeking an HR Supervisor responsible for day-to-day HR operations across stores and the support office. The role covers recruitment, employee relations, performance management, and HR administration to ensure consistent policy implementation.

You will manage end-to-end recruitment, onboarding, disciplinary actions, and HR reporting, while promoting a positive workforce and strong company culture within a multi-site retail context.

Qualifications

• Bachelor’s degree in psychology, HR management, business administration, or related field.
• Minimum 3–5 years of HR generalist experience, preferably in multi-site operations.

Responsibilities

• Support day-to-day HR operations across stores and offices.
• Lead recruitment and onboarding processes for store and support roles.
• Manage employee relations, investigations, and disciplinary actions.
• Assist in performance appraisal programs and action plans.
• Plan and execute employee engagement activities and retention programs.
• Ensure compliance with labor laws and company policies.
• Maintain HR records and prepare HR reports.

Skills

Recruitment

Employee relations

Performance management

HR operations

Labor laws

Communication

Education

Bachelor’s degree in psychology, HRM, or business administration

Job description

The HR Supervisor is responsible for supporting and executing day-to-day Human Resources operations across assigned stores and support office functions. The role focuses on talent acquisition, employee relations, performance management, employee engagement, labor compliance, and HR administration while ensuring the consistent implementation of HR policies and procedures.

Key Responsibilities

Recruitment & Onboarding

• Manage end-to-end recruitment for store and support office positions.
• Coordinate interviews, job offers, pre-employment requirements, and onboarding activities.
• Monitor recruitment timelines and manpower fulfillment.
• Maintain a pipeline of qualified candidates for critical positions.

Employee Relations

• Address employee concerns, grievances, and disciplinary cases.
• Conduct investigations and documentation of employee relations issues.
• Assist in the implementation of disciplinary actions and administrative hearings.
• Promote employee welfare and positive employee relations.

Performance Management

• Support the implementation of performance appraisal programs.
• Monitor completion of performance evaluations and action plans.
• Coordinate with department heads on performance-related concerns.

Employee Engagement

• Plan and execute employee engagement activities, recognition programs, company events, and wellness initiatives.
• Support retention programs and employee satisfaction initiatives.
• Assist in strengthening company culture and employee morale.

Labor Compliance & HR Policies

• Ensure compliance with company policies, labor laws, and government regulations.
• Assist in policy implementation and employee communication.
• Maintain accurate HR documentation and personnel records.
• Support labor inspections and compliance audits when required.

HR Operations & Administration

• Maintain employee records and HR databases.
• Prepare HR reports, employee movements, and manpower updates.
• Process employment-related documents, letters, and notices.
• Coordinate with various departments on HR-related requirements.

Qualifications

• Bachelor’s degree in psychology, Human Resources Management, Business Administration, or related field.
• Minimum of 3-5 years of HR generalist experience, preferably in retail, FMCG, or multi-site operations.
• Strong background in recruitment, employee relations, and HR operations.
• Knowledgeable in Philippine Labor Laws and HR best practices.
• Strong communication, interpersonal, and problem-solving skills.