Senior Seating Product Support Specialist

RTX; Tanauan; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

RTX is seeking a Seating Product Support Orders Coordinator in the Philippines, onsite at First Philippine Industrial Park, Tanauan. You will manage approved seating product support orders, verify order details, and enter sales orders in the E1 ERP system.

You will collaborate with Product Support Supply Chain, Logistics and Customer Managers, lead order status review meetings, and ensure KPI targets are met while upholding EHS standards.

Qualifications

• Bachelor’s degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilize JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.

Skills

Communication

Collaboration

Organization

Problem-solving

Education

Bachelor’s degree or 6 years of equivalent experience

Tools

E1 ERP system

Microsoft Excel

Job description

RTX is seeking a Seating Product Support Orders Coordinator in the Philippines, onsite at First Philippine Industrial Park, Tanauan. You will manage approved seating product support orders, verify order details, and enter sales orders in the E1 ERP system.

You will collaborate with Product Support Supply Chain, Logistics and Customer Managers, lead order status review meetings, and ensure KPI targets are met while upholding EHS standards.