Seasonal Remote Email & Chat Customer Care Associate

HKR.TEAM; Philippines; On-site; PHP 231,000 - 385,000; Part time

Job summary

HKR.TEAM in the Philippines is seeking a Customer Service Associate to support a US-based partner. This is a remote contractor role, with a 2-3 month collab contract starting Oct 26 and Nov 2, 2025, ending Dec 31, 2025, with possible extension.

Work is primarily written communication via email and live chat using Zendesk, focusing on order status, exchanges, and order edits. Must have strong English (C1), prior customer support or contractor experience, and a tech‑savvy mindset with reliable

Qualifications

• Experience in customer support or operations.
• English proficiency at C1 level.
• Ability to troubleshoot while staying customer-focused.
• Previous contractor experience.

Responsibilities

• Communicate with customers via email or live chat on Zendesk.
• Provide order status updates and track shipments.
• Assist with exchanges and replacements for damaged items.
• Edit orders for shipping addresses and item details.
• Identify apparel designs customers seek on the site.

Skills

English C1

Customer support

Contractor experience

Tools

Zendesk

Job description

HKR.TEAM in the Philippines is seeking a Customer Service Associate to support a US-based partner. This is a remote contractor role, with a 2-3 month collab contract starting Oct 26 and Nov 2, 2025, ending Dec 31, 2025, with possible extension.

Work is primarily written communication via email and live chat using Zendesk, focusing on order status, exchanges, and order edits. Must have strong English (C1), prior customer support or contractor experience, and a tech‑savvy mindset with reliable