Customer Service Agent

Newstel Media Ltd; Hinoba-an; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Use Your Own Device

Remote-friendly

Job summary

Newstel Media Ltd. is seeking a Customer Service Agent to provide professional support via email and chat from a remote setting in the Philippines. You will handle orders, payments, deliveries, and general inquiries to deliver an exceptional customer experience in a dynamic, international environment.

You'll stay updated on products and processes, ensure timely resolution within SLAs, and maintain accurate customer records while adhering to SOPs for consistent service quality.

Qualifications

• Excellent written and spoken English language skills.
• Previous experience in customer service or email support.
• Strong communication and interpersonal skills.
• Comfortable working with technology and computer systems.

Responsibilities

• Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat.
• Use customer feedback to help develop new ideas and continuously improve the customer experience.
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

Skills

English proficiency

Customer service

Communication

Tech-savvy

Job description

Remote – Open to candidates in the Philippines
Full-Time and Part-Time | Project-Based
UseYour Own Device

About the Role

We're looking for a Customer Service Agent to join our growing team! In this role, you'll provide professional customer support via email and chat, assisting customers with orders, payments, deliveries, and general inquiries. You'll play an important role in delivering an exceptional customer experience while contributing to the continuous improvement of our service in a dynamic, international, and remote work environment.

What You’ll Do

• Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat
• Use customer feedback to help develop new ideas and continuously improve the customer experience
• Stay updated on company products, services, and processes to give accurate information
• Ensure timely and accurate resolution of customer concerns within agreed SLAs
• Maintain and update customer records in the system
• Follow company guidelines and SOPs to deliver consistent service quality

What You Bring

• Excellent written and spoken English language skills
• Previous experience in customer service or email support
• Strong communication and interpersonal skills
• Comfortable working with technology and computer systems