Remote Customer Experience Associate - Multi-Channel Support

Fresh Prints LLC; Hinoba-an; Hybrid; PHP 385,000 - 489,000; Full time

Benefits offered by this job

2-month Sabbatical

Equal employment opportunity

Job summary

Fresh Prints LLC is seeking a Customer Experience Associate to support customers across email, chat, text, and phone from a remote work setup. You will handle inquiries, resolve issues, and document conversations accurately while upholding brand standards.

The role emphasizes productivity, quality, and ownership of tickets from start to resolution, with shifts aligned to Philippine time after training. Training lasts 1–2 months with late hours and a sabbatical benefit after tenure.

Qualifications

• 1.5+ years of experience in customer support or similar role.
• Fast-paced, metrics-driven environment experience.
• Strong written communication and professional brand voice.

Responsibilities

• Respond to inquiries via email, chat, text, and phone.
• Resolve issues per policies and standards.
• Maintain detailed tickets and documentation.
• Own conversations from start to resolution.
• Meet defined performance metrics.
• Collaborate with Sales, Operations, Production to support customers.
• Maintain professional communication and brand standards.
• Identify recurring issues to improve processes.

Skills

Customer support

Written communication

Attention to detail

Time management

Tools

CRM

Ticketing systems

Spreadsheets

Job description

Fresh Prints LLC is seeking a Customer Experience Associate to support customers across email, chat, text, and phone from a remote work setup. You will handle inquiries, resolve issues, and document conversations accurately while upholding brand standards.

The role emphasizes productivity, quality, and ownership of tickets from start to resolution, with shifts aligned to Philippine time after training. Training lasts 1–2 months with late hours and a sabbatical benefit after tenure.