Seasonal Remote E-commerce Support Pro Night Shift

SupportNinja; Hinoba-an; Hybrid; PHP 246,000 - 357,000; Part time

Job summary

SupportNinja is seeking a Customer Service Representative (E-commerce) for a seasonal role. The position is remote in the Philippines, with BYOD requirements and a start date on November 2, 2026, lasting until January 29, 2027.

Responsibilities include timely responses via phone, email, or chat; accurate product information; issue resolution; CRM documentation; and adherence to policies while aiming to meet KPIs. Night shifts may be required, and equipment is BYOD.

Qualifications

• Previous customer service experience or equivalent.
• 6 months to 1+ years of customer service experience, preferably in a call center environment.
• Good communication skills, both verbal and written.
• Proficient in using computers and various software applications.
• Knowledge and experience with a CRM preferred.
• Must meet minimum BYOD and internet speed specifications.
• Zendesk experience is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure that their issues have been resolved to their satisfaction.
• Document customer interactions in the organization’s CRM.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues.
• Perform other duties as assigned.

Skills

Customer service

Communication

Computer proficiency

CRM knowledge

BYOD readiness

Internet speed

Zendesk experience

Tools

Zendesk

CRM software

Job description

SupportNinja is seeking a Customer Service Representative (E-commerce) for a seasonal role. The position is remote in the Philippines, with BYOD requirements and a start date on November 2, 2026, lasting until January 29, 2027.

Responsibilities include timely responses via phone, email, or chat; accurate product information; issue resolution; CRM documentation; and adherence to policies while aiming to meet KPIs. Night shifts may be required, and equipment is BYOD.