Remote Seasonal Customer Service Pro

SupportNinja; Hinoba-an; Remote; PHP 290,000 - 402,000; Part time

Job summary

SupportNinja is seeking a Customer Service Representative for a Seasonal remote role. You will support customers primarily through two channels, with a start ASAP and a 2-month contract, working 9am–6pm EST, Monday to Friday.

The role emphasizes excellent communication, CRM proficiency, and the ability to resolve issues professionally. You will document interactions, meet KPIs, and collaborate with teams to ensure customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience, preferably in a call center.
• Excellent verbal and written communication.
• Experience with CRM systems.
• Proficient with computers and software applications.
• Strong problem-solving and attention to detail.

Responsibilities

• Respond to customer inquiries via up to two channels (phone, email, chat).
• Provide product and service information to customers.
• Resolve complex issues promptly and escalate when needed.
• Document interactions in CRM accurately.
• Maintain professionalism and meet KPIs.
• Collaborate with other departments to resolve issues.
• Participate in training to improve knowledge.
• Handle high-pressure situations calmly.
• Start ASAP and adhere to seasonal terms.

Skills

Communication skills

CRM experience

Computer proficiency

Problem-solving

Attention to detail

Customer service experience

Tools

CRM software

Job description

SupportNinja is seeking a Customer Service Representative for a Seasonal remote role. You will support customers primarily through two channels, with a start ASAP and a 2-month contract, working 9am–6pm EST, Monday to Friday.

The role emphasizes excellent communication, CRM proficiency, and the ability to resolve issues professionally. You will document interactions, meet KPIs, and collaborate with teams to ensure customer satisfaction.