Remote Night-Shift Customer Support Specialist

JWay Group, Inc.; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

JWay Group, Inc. is seeking enthusiastic Customer Service Representatives for our remote night-shift team. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain high customer satisfaction.

Candidates should have prior customer service experience, proficiency with CRM systems, and strong English communication skills. This is a full-time remote role aimed at supporting a global customer base from the Philippines.

Qualifications

• Prior experience in a customer service role, preferably remote or night shift.
• Experience with CRM software and customer support tools.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Technical Proficiency: comfortable using various communication platforms and remote work tools.
• Education: High school diploma or equivalent; a degree in a related field is a plus.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Document customer interactions and issue resolutions in our CRM system.
• Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
• Collect and relay customer feedback to relevant departments for continuous improvement.
• Work closely with team members and supervisors to ensure a seamless customer service experience.

Skills

Communication

CRM experience

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Email/Chat platforms

Job description

JWay Group, Inc. is seeking enthusiastic Customer Service Representatives for our remote night-shift team. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain high customer satisfaction.

Candidates should have prior customer service experience, proficiency with CRM systems, and strong English communication skills. This is a full-time remote role aimed at supporting a global customer base from the Philippines.