SEA Customer Service Associate — SAP & Salesforce

3M; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

3M Philippines is seeking an entry-level Order Management/Customer Service professional. You will handle end-to-end order processes, maintain customer data, and resolve standard issues while coordinating with sales, logistics, and other internal teams.

The role emphasizes accuracy, proactive communication, and meeting KPIs, with potential for growth in a dynamic manufacturing environment.

Qualifications

• Bachelor's degree required with 1+ year in customer service, supply chain, or logistics.
• Familiarity with SAP, Salesforce, CRM tools, and MS Office applications.
• Strong attention to detail and clear communication skills.

Responsibilities

• Perform end-to-end order management using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and specifications.
• Investigate missed OTIF and resolve simple to moderately complex issues.
• Communicate proactively with internal teams and customers regarding orders.
• Build relationships with assigned customers and meet KPIs/SLAs.

Skills

Attention to detail

Communication

Analytical skills

Independent worker

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Office

Job description

3M Philippines is seeking an entry-level Order Management/Customer Service professional. You will handle end-to-end order processes, maintain customer data, and resolve standard issues while coordinating with sales, logistics, and other internal teams.

The role emphasizes accuracy, proactive communication, and meeting KPIs, with potential for growth in a dynamic manufacturing environment.