SDD Lead - Operations, SPX Express (Mandaue, Cebu)

Shopee; Philippines; On-site; PHP 1,000,000 - 1,300,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Supervisor to oversee daily SDD hub operations, ensuring smooth and efficient functioning. You will lead briefings, assess team performance, drive continuous improvement in KPIs, and implement process initiatives to boost productivity.

You will also coordinate with agency coordinators and assist Customer Support with escalations as needed. Candidates should have a Bachelor's degree and at least 4 years in logistics or hub settings, with leadership

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a logistics or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfillment.

Responsibilities

• Oversee daily SDD hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead briefings, meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

KPI optimization

Process improvement

Operations coordination

Education

Bachelor's degree or higher in related fields

Job description

Job Description:

• Oversee daily SDD hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead briefings, meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.
  

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.