Hub Coordinator - Operations, SPX Express (Tuao, Cagayan)

SPX Express; Manila; On-site; PHP 450,000 - 650,000; Full time

Job summary

SPX Express in Manila seeks a Hub Operations Leader to ensure smooth daily operations of the hub. You will lead briefings, drive KPI improvements, and coordinate with agency teams to sustain high productivity.

The role requires a 4+ year background in supply chain/logistics and hands-on experience with e-commerce fulfilment, with duties expanding across operations tasks as needed.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations to ensure smooth and efficient functioning.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Operations management

KPI improvement

Process optimization

Team coordination

Customer escalation support

Education

Bachelor's degree or higher

Job description

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.