Hub Lead - Operations, SPX Express (GMA, Cavite)

SPX Express; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

SPX Express in Manila seeks an experienced Hub Operations Lead to oversee daily hub activities, ensuring smooth, efficient functioning. You will drive adherence to procedures, lead weekly staff meetings, and monitor team performance to sustain high service standards.

The role focuses on continuous KPI improvements and coordinating with agency partners to support scalable ecommerce fulfilment. Ideal candidates hold a Bachelor’s degree and have at least four years in supply chain and logistics,

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Supply Chain

E-commerce Fulfilment

Team Coordination

Education

Bachelor's degree or higher

Job description

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.


• Ensure adherence to established procedures, policies, and regulations.


• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.


• Drive continuous improvement in key performance indicators (KPIs) for the hub.


• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Coordinate with agency coordinators to manage and support agency teams.


• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields


• Has held a leadership role in a division or team, within a warehouse or hub environment


• Minimum of 4 years experience in Supply Chain & Logistics Industry


• Experienced in e-commerce fulfilment


• Other tasks related to the operations of the hub.