SDD Lead - Operations, SPX Express (Mandaue, Cebu)

SPX PHILIPPINES INC.; Mandaue; On-site; PHP 350,000 - 550,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking an Operations Hub Supervisor to oversee daily hub operations in Mandaue, ensuring smooth and efficient functioning across teams.

You will enforce established procedures, lead team briefings and weekly staff meetings, drive KPI improvements, implement productivity initiatives, and coordinate with agency coordinators to support agency teams and resolve escalations.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.