Hub Lead - Operations SPX Express GMA Cavite

SPX Express; Manila; Presencial; PHP 520.000 - 760.000; Jornada completa

Descripción de la vacante

SPX Express is seeking a Hub Operations Supervisor in Manila to oversee daily hub activities, ensure compliance with procedures, and lead regular team briefings. The role emphasizes KPI-driven improvements and collaboration with customer support and agency coordinators to maintain efficient hub performance.

The ideal candidate will have a Bachelor's degree or higher, at least 4 years in supply chain and logistics, and proven leadership in a warehouse or hub environment, with strong experience in

Formación

• Bachelor's degree or higher required.
• Has held a leadership role in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.

Responsabilidades

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Conocimientos

Leadership

Team management

KPI improvement

Process improvement

Operations oversight

Stakeholder coordination

Customer escalation handling

Educación

Bachelor's degree or higher

Descripción del empleo

Job Description:

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements:

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.