Hub Lead - Operations, SPX Express (San Juan, Southern Leyte)

SPX Express; Philippines; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

SPX Express is seeking a proactive Hub Operations Leader in the Philippines to oversee day-to-day hub activities and ensure smooth, compliant operations. The role focuses on driving efficiency, coordinating cross-functional teams, and maintaining service levels in a fast-paced logistics environment.

You will lead weekly team briefings, monitor KPIs, and implement process improvements to boost productivity. Prior experience in e-commerce fulfillment is required.

Formación

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a logistics or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.

Responsabilidades

• Oversee daily hub operations to ensure smooth functioning.
• Ensure adherence to procedures, policies, and regulations.
• Lead team briefings and weekly staff meetings.
• Drive continuous improvement in hub KPIs.
• Implement process improvement projects to boost productivity.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to support agency teams.
• Handle additional hub operation tasks as needed.

Conocimientos

Leadership

Operations management

KPI improvement

Team facilitation

Process improvement

Stakeholder coordination

Educación

Bachelor's degree

Descripción del empleo

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.