SDD Lead - Operations, SPX Express (Mandaue, Cebu)

SPX PHILIPPINES INC.; Manila; On-site; PHP 650,000 - 900,000; Full time

Job summary

SPX Philippines Inc. is seeking a Hub Operations Lead to oversee daily SDD hub activities, ensuring smooth operations and strict adherence to procedures.

The role requires 4+ years in supply chain/logistics, leadership experience in a hub, and proficiency in ecommerce fulfillment to drive productivity and handle escalations with customer support coordination.

Qualifications

• Bachelor’s Degree or higher in related fields.
• Has held a leadership role in a division or team within a logistics or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experience in e-commerce fulfillment.
• Other tasks related to the operations of the hub.

Responsibilities

• Oversee daily SDD hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead briefings, meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Supply chain experience

Hub operations

KPI improvement

Team management

E-commerce fulfillment

Education

Bachelor’s Degree or higher

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Oversee daily SDD hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead briefings, meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.
  

Requirements:

• Bachelor’s Degree or higher in related fields
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.