Hub Lead - Operations, SPX Express (Pandi, Bulacan)

SPX Express; Manila; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

SPX Express is seeking a responsible leader to oversee daily hub operations and ensure efficient processes in a fast-paced logistics environment. The role emphasizes adherence to procedures and ongoing performance assessment.

The successful candidate will drive KPI improvements, implement process changes, and coordinate with agency teams while supporting customer escalation resolutions and general hub operations.

Qualifications

• Bachelor's degree or higher in related fields
• Has held a leadership role in a division or team within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub

Responsabilités

• Oversee daily hub operations and ensure smooth functioning
• Ensure adherence to procedures, policies and regulations
• Lead team briefings, weekly staff meetings, and assess team performance
• Drive continuous improvement in hub KPIs
• Implement process improvement initiatives to enhance productivity
• Assist Customer Support with call-outs to resolve escalations
• Coordinate with agency coordinators to manage and support agency teams
• Handle additional hub operation tasks as needed

Connaissances

Leadership

Warehouse operations

KPIs

Process improvement

E-commerce fulfilment

Team management

Formation

Bachelor's degree or higher

Description du poste

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub.