Hub Lead - Operations, SPX Express (Caibaan, Tacloban)

SPX Express; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

SPX Express is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning. You will lead team briefings, drive KPI improvements, and implement process initiatives to boost productivity.

The role includes coordinating with agency coordinators, assisting customer support with escalations, and maintaining adherence to procedures and regulations within a logistics hub environment.

Qualifications

• Bachelor's degree or higher in related field.
• Led a division or team in a logistics/hub environment.
• Minimum 4 years in Supply Chain & Logistics Industry.
• Experience with e-commerce fulfillment.
• Experience handling hub operations tasks.

Responsibilities

• Oversee daily hub operations to ensure smooth, efficient functioning.
• Ensure adherence to established procedures, policies and regulations.
• Lead team briefings, conduct weekly staff meetings, and assess performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvements to boost productivity and efficiency.
• Assist Customer Support with call-outs to resolve escalations.
• Coordinate with agency coordinators to manage agency teams.
• Handle additional hub operations tasks as needed.

Skills

Leadership

Team management

KPIs

Process improvement

Customer liaison

Education

Bachelor's Degree or higher

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job Description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Requirements

• Bachelor's Degree or higher in related fields
• Has held a leadership role in a division or team, within a logistics or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfillment
• Other tasks related to the operations of the hub.