SAP Support Lead

Our Clients; Pasig; Hybrid; PHP 2,500,000 - 4,000,000; Full time

Job summary

Our Clients in Pasig City is seeking an experienced SAP Support Lead to oversee operational support, incident resolution, and ERP project delivery. The role emphasizes root-cause analysis, system enhancements, and cross-functional collaboration with business and IT teams to ensure reliable SAP performance.

The successful candidate will lead SAP module activities (EWM, PP/QM, FICO, etc.), manage internal and external resources, and drive improvements that improve availability and productivity

Qualifications

• 7–10 years SAP experience including full lifecycle projects.
• Bachelor's degree in Business/CS/IT or related field.
• Deep expertise in key SAP modules: EWM, PP/QM, FICO, etc.
• Strong integration and cross-system knowledge.
• Proven SLA delivery and project management.

Responsibilities

• Operational Support & Incident resolution including SLAs and root-cause analysis.
• Design, configure, test, and implement ERP-related applications and workflows.
• Collaborate with business and IT to map needs to optimized IT solutions.
• Lead internal and external teams, set milestones, monitor progress.

Skills

SAP

Root Cause Analysis

ERP Integration

Project Leadership

Cross-functional Collaboration

Education

Bachelor’s Degree in Business or IT

Tools

SAP ERP

Job description

SAP Support Lead

Location: Pasig City

Work Schedule: Hybrid (3 Days Onsite, 2 Days Work From Home)

Key Responsibilities

• Operational Support & Issue Resolution:
  • Respond to and resolve user inquiries, service requests, and incidents within agreed Service Level Agreements (SLAs).
  • Perform root-cause analysis to prevent recurring incidents, minimizing business disruption and operational loss.
  • Analyze top service requests and incident trends regularly to recommend IT product or service quality enhancements.

• System Enhancements & ERP Project Delivery:
  • Gather user requirements, define scope and timelines, and create/update functional and configuration documentation.
  • Design, configure, test, and implement ERP-related applications, custom solutions, and cross-functional workflows to agreed specifications.
  • Ensure project deliverables are met on time with complete documentation of business requirements.

• Process Improvement & Business Solutions Mapping:
  • Collaborate with business, IT teams, and external technology providers to map customer needs into optimized IT solutions.
  • Design new processes and improve existing work processes while maintaining up-to-date business process documentation.
  • Provide expert input to improve system reliability, availability, and performance to boost overall productivity.

• Functional Leadership & Account Management:
  • Act as the Subject Matter Expert (SME) and primary point of contact for assigned SAP module capabilities and system setups.
  • Coordinate cross-divisional IT activities, monitor account projects, and assist in preparing account plans.
  • Provide guidance to functional teams, manage internal or consultant teams, set project milestones, and deliver constructive performance feedback.

Qualifications

• Education: Bachelor’s Degree in Business, Computer Science, Information Technology, or any related field.
• Experience: At least 7–10 years of overall SAP experience, covering full lifecycle project implementation and post-go-live operational support.
• Target SAP Modules (Priority): Deep expertise in one or more of the following: EWM, PP/QM, Business Network, PPDS, MDG, Datasphere, SAC, or FICO (with strong CO experience).
• Domain & Integration Expertise:
  • Solid understanding of business processes and cross-module integration across SAP and non-SAP systems.
  • Strong ability to perform thorough root-cause analysis and independently solve complex technical and functional issues.
• Operations & Problem-Solving Skills:
  • Proven track record in hitting operational SLAs and managing end-to-end project deliverables.
  • Strong business acumen to prioritize incidents and requests based on operational urgency and cross-departmental impact.
• Leadership & Soft Skills:
  • Experience managing internal project teams or external consultants, setting milestones, and tracking performance.
  • Excellent written and verbal communication skills, with strong meeting facilitation capabilities.