SAP Support Lead

HRTx Inc.; Pasig; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

HRTx Inc. in Pasig City is seeking an experienced SAP Support Lead to oversee operational support, root-cause analysis, and ERP project delivery.

You will act as SME for SAP module capabilities, coordinate cross-divisional IT activities, and ensure incidents meet SLAs while maintaining solid documentation. The role requires 7–10 years of SAP experience across full lifecycle implementations and post-go-live support, strong domain knowledge, and leadership skills to guide internal teams and

Qualifications

• Bachelor's degree in a related field.
• 7–10 years of SAP experience including full lifecycle implementations and post-go-live support.
• Deep expertise in SAP modules such as EWM, PP/QM, Business Network, PPDS, MDG, Datasphere, SAC or FICO.
• Strong understanding of cross-module integration between SAP and non-SAP systems.
• Proven ability to perform root-cause analysis and resolve complex technical and functional issues.

Responsibilities

• Provide operational SAP support and resolve incidents within SLAs.
• Perform root-cause analysis to prevent recurrence and minimize disruption.
• Gather requirements, define scope, and document configurations and processes for ERP projects.
• Design, configure, test, and implement ERP-related applications and cross-functional workflows.
• Lead cross-functional IT activities, set milestones, and manage internal or external teams to deliver projects.

Skills

Leadership

Communication

Problem-solving

Cross-functional collaboration

Project management

Education

Bachelor's Degree in Business, Computer Science, Information Technology, or related field

Tools

SAP EWM

SAP PP/QM

SAP Business Network

SAP PPDS

SAP MDG

SAP Datasphere

SAP SAC

SAP FICO

Job description

SAP Support Lead

Location: Pasig City

Work Schedule: Hybrid (3 Days Onsite, 2 Days Work From Home)

Key Responsibilities

• Operational Support & Issue Resolution:
  • Respond to and resolve user inquiries, service requests, and incidents within agreed Service Level Agreements (SLAs).
  • Perform root-cause analysis to prevent recurring incidents, minimizing business disruption and operational loss.
  • Analyze top service requests and incident trends regularly to recommend IT product or service quality enhancements.
• System Enhancements & ERP Project Delivery:
  • Gather user requirements, define scope and timelines, and create/update functional and configuration documentation.
  • Design, configure, test, and implement ERP-related applications, custom solutions, and cross-functional workflows to agreed specifications.
  • Ensure project deliverables are met on time with complete documentation of business requirements.
• Process Improvement & Business Solutions Mapping:
  • Collaborate with business, IT teams, and external technology providers to map customer needs into optimized IT solutions.
  • Design new processes and improve existing work processes while maintaining up-to-date business process documentation.
  • Provide expert input to improve system reliability, availability, and performance to boost overall productivity.
• Functional Leadership & Account Management:
  • Act as the Subject Matter Expert (SME) and primary point of contact for assigned SAP module capabilities and system setups.
  • Coordinate cross-divisional IT activities, monitor account projects, and assist in preparing account plans.
  • Provide guidance to functional teams, manage internal or consultant teams, set project milestones, and deliver constructive performance feedback.

Qualifications

• Education: Bachelor’s Degree in Business, Computer Science, Information Technology, or any related field.
• Experience: At least 7–10 years of overall SAP experience, covering full lifecycle project implementation and post-go-live operational support.
• Target SAP Modules (Priority): Deep expertise in one or more of the following: EWM, PP/QM, Business Network, PPDS, MDG, Datasphere, SAC, or FICO (with strong CO experience).
• Domain & Integration Expertise:
  • Solid understanding of business processes and cross-module integration across SAP and non-SAP systems.
  • Strong ability to perform thorough root-cause analysis and independently solve complex technical and functional issues.
• Operations & Problem-Solving Skills:
  • Proven track record in hitting operational SLAs and managing end-to-end project deliverables.
  • Strong business acumen to prioritize incidents and requests based on operational urgency and cross-departmental impact.
• Leadership & Soft Skills:
  • Experience managing internal project teams or external consultants, setting milestones, and tracking performance.
  • Excellent written and verbal communication skills, with strong meeting facilitation capabilities.