SAP Support Lead / COE Lead - Hybrid

HRTx Inc.; Mandaluyong; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Job summary

HRTx Inc. in Mandaluyong City is seeking an SAP Support Lead / COE Lead to act as the SME and operational lead for enterprise SAP modules. The role focuses on supporting, incident resolution, and delivering enhancement projects in a hybrid setup (3 days onsite, 2 days work-from-home).

Key modules include EWM, PP/QM, FICO, Datasphere, SAC, and related COE activities. The candidate should have 7–10 years of SAP experience and proven leadership in managing teams and stakeholder alignment.

Qualifications

• 7–10 years of SAP experience across full lifecycle implementations and operational support.
• SME-level knowledge in priority SAP modules (EWM, PP/QM, FICO, Datasphere, SAC).
• Proven leadership in managing consultant/internal teams and stakeholder alignment.

Responsibilities

• Direct operational support, resolve user inquiries/incidents, and hit strict SLA targets.
• Lead enhancement projects: gather user requirements, configure systems, execute testing, and manage go-live.
• Perform root-cause analysis and design cross-module integration solutions with non-SAP systems.

Skills

SAP expertise

Leadership

Stakeholder management

Incident resolution

Job description

SAP Support Lead / COE Lead

• Role Summary: Serves as the Subject Matter Expert and operational lead for enterprise SAP modules, driving support, incident resolution, and enhancement project delivery.
• Priority Modules: EWM, PP/QM, Business Network, PPDS, MDG, Datasphere, SAC, or FICO (with strong CO experience).
• Key Responsibilities:
  • Direct operational support, resolve user inquiries/incidents, and hit strict SLA targets.
  • Lead enhancement projects: gather user requirements, configure systems, execute testing, and manage go-live.
  • Perform root-cause analysis and design cross-module integration solutions with non-SAP systems.
• Qualifications:
  • 7–10 years of overall SAP experience across full lifecycle implementations and operational support.
  • SME-level knowledge in one or more priority modules (EWM, PP/QM, FICO, Datasphere, SAC, etc.).
  • Proven leadership in managing consultant/internal teams and stakeholder alignment.
• Location & Setup: Hybrid (3 Days Onsite, 2 Days WFH) – Mandaluyong City