SAP Support Lead | Pasig (Hybrid)

PM Consulting; Pasig; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Job summary

PM Consulting in Pasig City is seeking an experienced SAP Lead to join our IT operations on a hybrid schedule (3 days onsite, 2 days work from home).

The role focuses on SAP application support, system enhancements, and leading cross-functional ERP projects. You will drive incident resolution, process improvements, and coordinate internal teams and external partners to meet project milestones. A strong background across EWM, PP/QM, and CO modules with excellent communication is required.

Qualifications

• Bachelor’s degree required in business, CS, IT, or related field.
• At least 7–10 years of SAP experience including full lifecycle implementation and post-go-live support.
• Deep expertise in one or more SAP modules: EWM, PP/QM, Business Network, PPDS, MDG, Datasphere, SAC, or FICO with CO experience.
• Strong cross-module integration knowledge and root-cause analysis skills.
• Proven track record delivering projects on time with solid documentation.

Responsibilities

• Respond to user inquiries, service requests, and incidents within SLAs.
• Perform root-cause analysis to prevent recurring incidents and minimize disruption.
• Gather requirements, define scope, and create/update documentation for ERP projects.
• Design, configure, test, and implement ERP applications and cross-functional workflows.
• Lead and coordinate cross-divisional IT activities; provide SME guidance and performance feedback.

Skills

EWM

PP/QM

Business Network

PPDS

MDG

Datasphere

SAC

FICO CO

SAP SME/lead

Education

Bachelor’s Degree in Business, Computer Science, Information Technology, or related field

Job description

SAP Support Lead

Location: Pasig City

Work Schedule: Hybrid (3 Days Onsite, 2 Days Work From Home)

Key Responsibilities

• Operational Support & Issue Resolution:
  • Respond to and resolve user inquiries, service requests, and incidents within agreed Service Level Agreements (SLAs).
  • Perform root-cause analysis to prevent recurring incidents, minimizing business disruption and operational loss.
  • Analyze top service requests and incident trends regularly to recommend IT product or service quality enhancements.

• System Enhancements & ERP Project Delivery:
  • Gather user requirements, define scope and timelines, and create/update functional and configuration documentation.
  • Design, configure, test, and implement ERP-related applications, custom solutions, and cross-functional workflows to agreed specifications.
  • Ensure project deliverables are met on time with complete documentation of business requirements.

• Process Improvement & Business Solutions Mapping:
  • Collaborate with business, IT teams, and external technology providers to map customer needs into optimized IT solutions.
  • Design new processes and improve existing work processes while maintaining up-to-date business process documentation.
  • Provide expert input to improve system reliability, availability, and performance to boost overall productivity.

• Functional Leadership & Account Management:
  • Act as the Subject Matter Expert (SME) and primary point of contact for assigned SAP module capabilities and system setups.
  • Coordinate cross-divisional IT activities, monitor account projects, and assist in preparing account plans.
  • Provide guidance to functional teams, manage internal or consultant teams, set project milestones, and deliver constructive performance feedback.

Qualifications

• Education: Bachelor’s Degree in Business, Computer Science, Information Technology, or any related field.
• Experience: At least 7–10 years of overall SAP experience, covering full lifecycle project implementation and post-go-live operational support.
• Target SAP Modules (Priority): Deep expertise in one or more of the following: EWM, PP/QM, Business Network, PPDS, MDG, Datasphere, SAC, or FICO (with strong CO experience).
• Domain & Integration Expertise:
  • Solid understanding of business processes and cross-module integration across SAP and non-SAP systems.
  • Strong ability to perform thorough root-cause analysis and independently solve complex technical and functional issues.
• Operations & Problem-Solving Skills:
  • Proven track record in hitting operational SLAs and managing end-to-end project deliverables.
  • Strong business acumen to prioritize incidents and requests based on operational urgency and cross-departmental impact.
• Leadership & Soft Skills:
  • Experience managing internal project teams or external consultants, setting milestones, and tracking performance.
  • Excellent written and verbal communication skills, with strong meeting facilitation capabilities.