SAP Sales and Distribution Lead Consultant

Gratitude Philippines; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Gratitude Philippines is seeking an experienced SAP SD Expert to support and optimize our SAP SD landscape within a global environment. You will lead day-to-day functional support, resolve incidents, and collaborate across FI/CO, MM, PS, and Technical teams to deliver end-to-end OTC processes.

The role requires 10+ years in SAP with SD specialization, strong ECC and SAP S/4HANA experience, and proven ability to drive improvements. Onsite once a week in McKinley, Taguig, mid-shift schedule.

Qualifications

• 10+ years of experience in SAP with a specialization in Sales and Distribution processes.
• Expertise in ECC and SAP S/4HANA environments with focus on support and enhancements.
• Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.
• Strong integration knowledge with SAP FICO, MM, and other modules.
• Project management skills to coordinate tasks and teams.

Responsibilities

• Act as the primary functional lead for the client's SAP SD landscape, ensuring seamless day-to-day support and system stability.
• Manage and resolve incidents, service requests, and enhancements in collaboration with the client and internal support teams.
• Analyze and troubleshoot complex SD issues across modules, including Sales, Pricing, Billing, Credit Management, and Logistics Execution.
• Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC.
• Coordinate with cross-functional teams (FI/CO, MM, PS, and Technical) to ensure integrated and efficient end-to-end solutions.
• Support period-end and quarter-end closing activities, ensuring timely and accurate order-to-cash processing.
• Prepare functional documentation, impact assessments, and test scripts for change requests and system updates.
• Lead and mentor your team to support resources to ensure high-quality, consistent service delivery.
• Maintain strong client relationships, providing proactive communication and advisory support.

Skills

Order-to-cash

Project Management

SAP ECC

SAP S/4HANA

SAP SD

SAP SCM

Job description

Position Description:

We are looking for an experienced and client-focused SAP Sales and Distribution (SD) Expert to support and continuously enhance our clients' SAP SD solution. This role is dedicated to providing functional support, process optimization, and solution stability within a complex, global SAP environment.

The successful candidate will have deep functional and technical expertise in both ECC and SAP S/4HANA, strong problem-solving capabilities, and experience supporting large enterprise clients. You will lead key SD areas, including Order Management, Pricing, Billing (Service and Project-based), Logistics Execution, and Credit Management, while ensuring a high level of client satisfaction and service excellence.

Your future duties and responsibilities:

• . Act as the primary functional lead for the client's SAP SD landscape, ensuring seamless day-to-day support and system stability.
• . Manage and resolve incidents, service requests, and enhancements in collaboration with the client and internal support teams.
• . Analyze and troubleshoot complex SD issues across modules, including Sales, Pricing, Billing, Credit Management, and Logistics Execution.
• . Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC.
• . Coordinate with cross-functional teams (FI/CO, MM, PS, and Technical) to ensure integrated and efficient end-to-end solutions.
• . Support period-end and quarter-end closing activities, ensuring timely and accurate order-to-cash processing.
• . Prepare functional documentation, impact assessments, and test scripts for change requests and system updates.
• . Lead and mentor your team to support resources to ensure high-quality, consistent service delivery.
• . Maintain strong client relationships, providing proactive communication and advisory support.

Required qualifications to be successful in this role:

• . 10+ years of experience in SAP with a specialization in Sales and Distribution processes.
• . SAP SD expertise for more than 10 years with ECC + WMS interface + Ecommerce process + retail process (opening of new shop/subsidiary)
• . Project Management Skills (to coordinate the tasks and the communication with the different teams)
• . Comfortable with leading workshops and drafting specifications
• . Ability to provide workload estimation on new requests/projects
• . Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements.
• . Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.
• . Strong integration knowledge with SAP FICO, MM, and other modules
• . Proven ability to lead workstreams independently in a client-facing support environment.
• . Strong analytical and problem-solving skills with a proactive and service-oriented mindset.
• . Excellent communication and stakeholder management skills, including experience interacting directly with clients.
• . Familiarity with ITIL service management processes.
• . Must be amenable to working onsite 1x a week in McKinley, Taguig, on a mid-shift schedule.

Skills:

• Order-to-cash
• Project Management
• SAP ECC
• SAP S/4HANA
• SAP Sales & Distribution (SD)
• SAP SCM

Non-Negotiable:

• 10+ years of experience in SAP with a specialization in Sales and Distribution processes.
• Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements.
• Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.
• Strong integration knowledge with SAP FICO, MM, and other modules
• Project Management Skills (to coordinate the tasks and the communication with the different teams)
• Must have experience leading/managing a team.