Salon Front Desk Virtual Assistant

VA Masters; Cabanatuan; On-site; PHP 201,000 - 312,000; Full time

Job summary

vamasters, Inc. is seeking a friendly and organized Salon Receptionist to be the first point of contact for clients. You will handle calls and messages, manage the appointment book, and ensure every guest feels welcomed from the moment they reach out.

Ideal candidates have strong English, experience with appointment scheduling software, and the ability to multitask in a busy salon environment. Join a growing beauty business with a supportive team and opportunities for growth.

Qualifications

• Proven experience as a receptionist, front desk or appointment setter.
• Excellent spoken and written English with a clear, friendly phone manner.
• Experience handling calls and messages for US-based customers.
• Hands-on experience with appointment booking or scheduling software.
• Able to juggle calls, texts, and messages simultaneously and keep every detail straight.
• Warm, patient, and professional demeanor.

Responsibilities

• Pick up incoming calls with professionalism and quickly follow up on missed calls and voicemails
• Schedule, move, and cancel appointments in the salon booking system, making sure each service goes to the right stylist and time slot
• Reply to client questions sent by text, email, website chat, and social media message
• Send appointment confirmations and reminders, and chase up no-shows and late cancellations
• Keep the waitlist in order and fill last-minute openings so the schedule stays full
• Give clear, accurate answers about services, pricing, stylists, and salon policies
• Send deposit requests and payment links according to salon policies
• Maintain accurate, up-to-date client profiles, contact details, and booking notes
• Promote rebooking and recommend extra services or retail products when it fits
• Hand complaints and special requests to the salon team along with clear, complete notes

Skills

Receptionist experience

Clear spoken & written English

Experience handling US-based calls

Appointment scheduling software

Multitasking under pressure

Customer service orientation

Job description

Job Summary:

Our salon is set on finding a friendly, organized Salon Receptionist to be the first point of contact for our clients. You will take calls and messages, run the appointment book, and make sure every guest feels welcome from the moment they get in touch. Someone with a warm phone presence, a sharp eye for detail, and a track record of keeping a busy schedule running smoothly will feel right at home.

Key Responsibilities:

• Pick up incoming calls with professionalism and quickly follow up on missed calls and voicemails
• Schedule, move, and cancel appointments in the salon booking system, making sure each service goes to the right stylist and time slot
• Reply to client questions sent by text, email, website chat, and social media message
• Send appointment confirmations and reminders, and chase up no-shows and late cancellations
• Keep the waitlist in order and fill last-minute openings so the schedule stays full
• Give clear, accurate answers about services, pricing, stylists, and salon policies
• Send deposit requests and payment links according to salon policies
• Maintain accurate, up-to-date client profiles, contact details, and booking notes
• Promote rebooking and recommend extra services or retail products when it fits
• Hand complaints and special requests to the salon team along with clear, complete notes

Mandatory Skills:

• Proven experience as a receptionist, front desk associate, appointment setter, or customer service representative
• Excellent spoken and written English with a clear, friendly phone manner
• Experience handling calls and messages for US-based customers
• Hands-on experience with appointment booking or scheduling software
• Able to juggle calls, texts, and messages simultaneously and keep every detail straight
• Warm, patient, and professional, even when callers are difficult or upset
• Trustworthy, careful, and comfortable working on your own
• Strong communication skills and the ability to coordinate smoothly with the salon team

Preferred Skills:

• Prior experience in a salon, spa, barbershop, or another beauty business
• Comfort with salon booking platforms such as Vagaro, Boulevard, GlossGenius, Fresha, Square Appointments, or Mindbody
• Knowledge of hair, nail, and beauty service terms and typical service durations
• Experience using VoIP phone systems such as RingCentral, OpenPhone, or Google Voice
• Experience handling a business's Instagram and Facebook inboxes
• Confidence rebooking clients and recommending add-on services or products
• Experience applying deposit, cancellation, and no-show policies with tact

Why Join Us:

Join a welcoming team that is proud of giving every client a great experience, beginning with the very first call. You will be central to keeping our days running smoothly, and we value people who take ownership and offer good ideas. We provide a supportive environment where you can build your skills and a long‑term role with us.