Salon Front Desk & Guest Experience Coordinator

vamasters, Inc.; Guihulngan; On-site; PHP 83,000 - 165,000; Full time

Job summary

vamasters, Inc. is seeking a friendly Salon Receptionist to be the first point of contact for clients. You’ll answer calls, manage the appointment book, and ensure guests feel welcome from the moment they reach out.

Ideal candidates have proven receptionist experience, excellent English, and familiarity with salon booking tools. You’ll coordinate with stylists, handle inquiries across channels, and help grow the business through thoughtful service.

Qualifications

• Proven receptionist or front desk experience.
• Clear, friendly phone manner with excellent English.
• Experience handling US-based customer communications.
• Proficient with appointment booking software.
• Ability multitask and maintain accuracy.
• Professional, patient demeanor under pressure.
• Strong coordination with salon team.
• Reliable and detail-oriented.

Responsibilities

• Answer calls and messages professionally and promptly.
• Manage bookings, reschedules, and cancellations in the salon system.
• Respond to client inquiries via text, email, chat and social media.
• Send confirmations and reminders; handle no-shows and late cancellations.
• Maintain accurate client profiles and notes.
• Encourage rebooking and upsell services or retail.
• Escalate complaints with clear notes.
• Coordinate with stylists and team for scheduling.

Skills

Receptionist experience

English proficiency

US calls experience

Appointment scheduling

Multitasking

Customer service

Strong communication

Team coordination

Tools

Vagaro

Boulevard

GlossGenius

Fresha

Square Appointments

Mindbody

Job description

vamasters, Inc. is seeking a friendly Salon Receptionist to be the first point of contact for clients. You’ll answer calls, manage the appointment book, and ensure guests feel welcome from the moment they reach out.

Ideal candidates have proven receptionist experience, excellent English, and familiarity with salon booking tools. You’ll coordinate with stylists, handle inquiries across channels, and help grow the business through thoughtful service.