Virtual Receptionist

VA Masters; Guihulngan; On-site; PHP 83,000 - 165,000; Full time

Job summary

vamasters, Inc. is seeking a friendly Salon Receptionist to be the first point of contact for clients. You’ll answer calls, manage the appointment book, and ensure guests feel welcome from the moment they reach out.

Ideal candidates have proven receptionist experience, excellent English, and familiarity with salon booking tools. You’ll coordinate with stylists, handle inquiries across channels, and help grow the business through thoughtful service.

Qualifications

• Proven receptionist or front desk experience.
• Clear, friendly phone manner with excellent English.
• Experience handling US-based customer communications.
• Proficient with appointment booking software.
• Ability multitask and maintain accuracy.
• Professional, patient demeanor under pressure.
• Strong coordination with salon team.
• Reliable and detail-oriented.

Responsibilities

• Answer calls and messages professionally and promptly.
• Manage bookings, reschedules, and cancellations in the salon system.
• Respond to client inquiries via text, email, chat and social media.
• Send confirmations and reminders; handle no-shows and late cancellations.
• Maintain accurate client profiles and notes.
• Encourage rebooking and upsell services or retail.
• Escalate complaints with clear notes.
• Coordinate with stylists and team for scheduling.

Skills

Receptionist experience

English proficiency

US calls experience

Appointment scheduling

Multitasking

Customer service

Strong communication

Team coordination

Tools

Vagaro

Boulevard

GlossGenius

Fresha

Square Appointments

Mindbody

Job description

Job Summary:

Our front desk has a spot up for grabs for a friendly, organized Salon Receptionist to be the first point of contact for our clients. You will answer calls and messages, manage the appointment book, and make sure every guest feels welcome from the moment they reach out. People who bring a warm phone presence, a sharp eye for detail, and experience keeping a busy schedule running smoothly tend to love this job.

Key Responsibilities:

• Take incoming calls with a professional manner and promptly return missed calls and voicemails
• Handle bookings, reschedules, and cancellations in the salon booking system, lining up each service with the right stylist and time slot
• Respond to client messages arriving by text, email, website chat, and social media
• Issue appointment confirmations and reminders, and check in after no‑shows and late cancellations
• Work the waitlist to fill last‑minute openings and keep the schedule full
• Explain services, pricing, stylists, and salon policies clearly and accurately
• Send out deposit requests and payment links as salon policies require
• Keep client profiles, contact details, and booking notes correct and current
• Nudge clients to rebook and suggest additional services or retail products where it fits
• Escalate complaints and special requests to the salon team, with clear and complete notes attached

Mandatory Skills:

• Proven experience as a receptionist, front desk associate, appointment setter, or customer service representative
• A clear, friendly phone manner backed by excellent spoken and written English
• Experience fielding calls and messages from US‑based customers
• Hands‑on time using appointment booking or scheduling software
• Able to handle calls, texts, and messages in the same moment without losing track of details
• A warm, patient, professional approach that holds up with difficult or upset callers
• Accountable, methodical, and able to deliver without hand‑holding
• Strong communication skills and smooth coordination with the salon team

Preferred Skills:

• Prior work in a salon, spa, barbershop, or other beauty business
• Comfort with salon booking platforms such as Vagaro, Boulevard, GlossGenius, Fresha, Square Appointments, or Mindbody
• Knowledge of hair, nail, and beauty service terms and typical service durations
• Experience using VoIP phone systems such as RingCentral, OpenPhone, or Google Voice
• Experience running business Instagram and Facebook inboxes
• Confidence rebooking clients and suggesting add‑on services or products
• Experience applying deposit, cancellation, and no‑show policies with tact

Why Join Us:

Our team takes pride in giving every client a great experience from the very first call, and you will play a central role in keeping our days running smoothly. We value people who take ownership and bring good ideas, and we offer a supportive environment to grow your skills and build a long‑term role with us.