Salon Receptionist

Tavor Perry; Cauayan; On-site; PHP 165,000 - 248,000; Full time

Job summary

Tavor Perry in Cauayan, Philippines, seeks a friendly Salon Receptionist to be the first contact for clients. You will answer calls and messages, manage the appointment book, and ensure every guest feels welcome from the moment they reach out.

You must have excellent English, be highly organized, and handle calls and messages for US-based clients. Duties include booking and confirming appointments, guiding clients on services, and coordinating with stylists to keep the schedule smooth.

Qualifications

• Proven experience as receptionist/front desk or customer service.
• Excellent spoken and written English with clear phone manner.
• Experience handling calls/messages for US-based customers.
• Hands-on experience with appointment booking software.
• Ability to manage calls/texts/messages simultaneously.
• Warm, patient, and professional approach with upset callers.
• Strong coordination with salon team.

Responsibilities

• Take incoming calls and promptly return missed calls.
• Book, reschedule, and cancel appointments in the salon booking system.
• Reply to client inquiries via text, email, website chat, and social media.
• Send confirmations and reminders; follow up on no-shows and late cancellations.
• Run waitlist and fill last-minute openings.
• Answer questions about services, pricing, stylists, and policies.
• Send deposit requests and payment links per salon policy.
• Keep client profiles accurate and up-to-date.
• Encourage rebooking and suggest add-on services or products.
• Pass complaints and special requests to the salon team.

Skills

Reception experience

Excellent English

US-based customer handling

Scheduling software

Multitasking

Professional demeanor

Team coordination

Tools

Salon booking system

VoIP/communication tools

Job description

Job Summary:

Every guest's first impression starts at our front desk, and a friendly, organized Salon Receptionist will be the first point of contact for our clients. You will answer calls and messages, manage the appointment book, and make every guest feel welcome from the moment they reach out. A warm phone presence, a sharp eye for detail, and experience keeping a busy schedule running smoothly make for the ideal fit.

Key Responsibilities:

• Take incoming calls professionally and promptly return missed calls and voicemails
• Book, reschedule, and cancel appointments in the salon booking system, pairing each service with the right stylist and time slot
• Reply to client inquiries by text, email, website chat, and social media messages
• Send appointment confirmations and reminders, and follow up on no-shows and late cancellations
• Run the waitlist and fill last-minute openings to keep the schedule full
• Answer questions about services, pricing, stylists, and salon policies clearly and accurately
• Send deposit requests and payment links in line with salon policies
• Keep client profiles, contact details, and booking notes accurate and current
• Encourage clients to rebook and suggest additional services or retail products where appropriate
• Pass complaints and special requests to the salon team with clear, complete notes

Mandatory Skills:

• Proven experience as a receptionist, front desk associate, appointment setter, or customer service representative
• Excellent spoken and written English with a clear, friendly phone manner
• Experience handling calls and messages for US-based customers
• Hands-on experience with appointment booking or scheduling software
• Ability to manage calls, texts, and messages at the same time without losing track of details
• Warm, patient, and professional approach, even with difficult or upset callers
• Thorough, resourceful, and effective when working on your own
• Strong communication skills and the ability to coordinate smoothly with the salon team

Preferred Skills:

• Previous experience in a salon, spa, barbershop, or other beauty business
• Familiarity with salon booking platforms such as Vagaro, Boulevard, GlossGenius, Fresha, Square Appointments, or Mindbody
• Working knowledge of hair, nail, and beauty service terms and typical service durations
• Experience with VoIP phone systems such as RingCentral, OpenPhone, or Google Voice
• Experience managing business Instagram and Facebook inboxes
• Confidence in rebooking clients and recommending add-on services or products
• Experience applying deposit, cancellation, and no-show policies tactfully

Why Join Us:

Be part of a welcoming team that takes pride in giving every client a great experience, starting with the very first call. You will be central to keeping our days running smoothly, and we value people who take ownership and bring good ideas. Expect a supportive environment where you can grow your skills and build a long-term role with us.