Salon Front Desk Specialist - Warm, Organized & Efficient

Tavor Perry; Cauayan; On-site; PHP 165,000 - 248,000; Full time

Job summary

Tavor Perry in Cauayan, Philippines, seeks a friendly Salon Receptionist to be the first contact for clients. You will answer calls and messages, manage the appointment book, and ensure every guest feels welcome from the moment they reach out.

You must have excellent English, be highly organized, and handle calls and messages for US-based clients. Duties include booking and confirming appointments, guiding clients on services, and coordinating with stylists to keep the schedule smooth.

Qualifications

• Proven experience as receptionist/front desk or customer service.
• Excellent spoken and written English with clear phone manner.
• Experience handling calls/messages for US-based customers.
• Hands-on experience with appointment booking software.
• Ability to manage calls/texts/messages simultaneously.
• Warm, patient, and professional approach with upset callers.
• Strong coordination with salon team.

Responsibilities

• Take incoming calls and promptly return missed calls.
• Book, reschedule, and cancel appointments in the salon booking system.
• Reply to client inquiries via text, email, website chat, and social media.
• Send confirmations and reminders; follow up on no-shows and late cancellations.
• Run waitlist and fill last-minute openings.
• Answer questions about services, pricing, stylists, and policies.
• Send deposit requests and payment links per salon policy.
• Keep client profiles accurate and up-to-date.
• Encourage rebooking and suggest add-on services or products.
• Pass complaints and special requests to the salon team.

Skills

Reception experience

Excellent English

US-based customer handling

Scheduling software

Multitasking

Professional demeanor

Team coordination

Tools

Salon booking system

VoIP/communication tools

Job description

Tavor Perry in Cauayan, Philippines, seeks a friendly Salon Receptionist to be the first contact for clients. You will answer calls and messages, manage the appointment book, and ensure every guest feels welcome from the moment they reach out.

You must have excellent English, be highly organized, and handle calls and messages for US-based clients. Duties include booking and confirming appointments, guiding clients on services, and coordinating with stylists to keep the schedule smooth.