Sales Training & Performance Coach

INTELEGENCIA BPO LLC CORP.; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. seeks a Sales Trainer to design and deliver training programs that empower sales teams to meet targets and improve customer engagement. You will coach, assess, and iterate learning initiatives in collaboration with Sales Leadership, Operations, HR, QA, and WFM.

The role focuses on facilitating live and virtual sessions, developing materials, and evaluating training effectiveness to drive measurable business results.

Qualifications

• Bachelor's degree in business, marketing, communications, education, psychology, HR, or related field.
• At least 1 year of relevant experience in Training, Learning & Development, Sales Coaching, Sales Operations, QA, Leadership, or Sales Support.
• Experience facilitating classroom, virtual, or instructorled training sessions.
• Solid understanding of sales principles, customer engagement, and performance improvement strategies.
• Excellent verbal and written English communication skills.
• Strong presentation, facilitation, and classroom management skills.
• Ability to develop engaging training materials, presentations, assessments, and learning resources.
• Experience coaching, performance discussions, and developmental interventions.
• Knowledge of adult learning principles and instructional design is advantageous.
• Analytical with ability to interpret performance data for improvements.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams).
• Familiarity with LMS, dashboards, and CRM platforms is advantageous.
• Ability to manage multiple priorities with stakeholders in a fast-paced environment.
• Willingness to work flexible schedules.

Responsibilities

• Facilitate new hire, product, sales, refresher, compliance, and upskilling training programs.
• Deliver classroom, virtual, nesting, and side-by-side coaching sessions.
• Conduct practical sales exercises, role plays, simulations, and mock calls.
• Train on consultative selling, objection handling, customer engagement, closing techniques.
• Develop and maintain training materials, facilitator guides, playbooks, guides, and assessments.
• Conduct Training Needs Analysis (TNA) to identify gaps and improvement opportunities.
• Design and implement learning interventions aligned to business objectives.
• Evaluate trainee readiness via assessments, certifications, and performance evaluations.
• Provide coaching and remediation to improve sales effectiveness.
• Monitor training impact on KPIs like conversion, revenue, productivity.
• Collaborate with stakeholders on product launches, campaigns, process updates, and system enhancements.
• Prepare regular reports on training effectiveness and business impact.
• Support calibration sessions, audits, and readiness activities.
• Engage in continuous improvement initiatives and new program launches.

Skills

English fluency

Sales principles

Coaching

Facilitation

Stakeholder management

MS Office

LMS familiarity

CRM platforms

Education

Bachelor's degree in Business Administration, Marketing, Communications, Education, Psychology, HR, or related field

Tools

LMS

CRM platforms

Excel

PowerPoint

Teams

Job description

INTELEGENCIA BPO LLC CORP. seeks a Sales Trainer to design and deliver training programs that empower sales teams to meet targets and improve customer engagement. You will coach, assess, and iterate learning initiatives in collaboration with Sales Leadership, Operations, HR, QA, and WFM.

The role focuses on facilitating live and virtual sessions, developing materials, and evaluating training effectiveness to drive measurable business results.