Sales Trainer (BPO)

INTELEGENCIA BPO LLC CORP.; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. seeks a Sales Trainer to design and deliver training programs that empower sales teams to meet targets and improve customer engagement. You will coach, assess, and iterate learning initiatives in collaboration with Sales Leadership, Operations, HR, QA, and WFM.

The role focuses on facilitating live and virtual sessions, developing materials, and evaluating training effectiveness to drive measurable business results.

Qualifications

• Bachelor's degree in business, marketing, communications, education, psychology, HR, or related field.
• At least 1 year of relevant experience in Training, Learning & Development, Sales Coaching, Sales Operations, QA, Leadership, or Sales Support.
• Experience facilitating classroom, virtual, or instructorled training sessions.
• Solid understanding of sales principles, customer engagement, and performance improvement strategies.
• Excellent verbal and written English communication skills.
• Strong presentation, facilitation, and classroom management skills.
• Ability to develop engaging training materials, presentations, assessments, and learning resources.
• Experience coaching, performance discussions, and developmental interventions.
• Knowledge of adult learning principles and instructional design is advantageous.
• Analytical with ability to interpret performance data for improvements.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams).
• Familiarity with LMS, dashboards, and CRM platforms is advantageous.
• Ability to manage multiple priorities with stakeholders in a fast-paced environment.
• Willingness to work flexible schedules.

Responsibilities

• Facilitate new hire, product, sales, refresher, compliance, and upskilling training programs.
• Deliver classroom, virtual, nesting, and side-by-side coaching sessions.
• Conduct practical sales exercises, role plays, simulations, and mock calls.
• Train on consultative selling, objection handling, customer engagement, closing techniques.
• Develop and maintain training materials, facilitator guides, playbooks, guides, and assessments.
• Conduct Training Needs Analysis (TNA) to identify gaps and improvement opportunities.
• Design and implement learning interventions aligned to business objectives.
• Evaluate trainee readiness via assessments, certifications, and performance evaluations.
• Provide coaching and remediation to improve sales effectiveness.
• Monitor training impact on KPIs like conversion, revenue, productivity.
• Collaborate with stakeholders on product launches, campaigns, process updates, and system enhancements.
• Prepare regular reports on training effectiveness and business impact.
• Support calibration sessions, audits, and readiness activities.
• Engage in continuous improvement initiatives and new program launches.

Skills

English fluency

Sales principles

Coaching

Facilitation

Stakeholder management

MS Office

LMS familiarity

CRM platforms

Education

Bachelor's degree in Business Administration, Marketing, Communications, Education, Psychology, HR, or related field

Tools

LMS

CRM platforms

Excel

PowerPoint

Teams

Job description

Are you passionate about developing sales talent, driving performance, and creating impactful learning experiences?

INTELEGENCIA is looking for a results-driven Sales Trainer who can empower sales teams through engaging training programs, effective coaching, and continuous learning initiatives.

In this role, you will play a key part in strengthening sales capabilities, improving employee performance, and supporting business growth. You will design and deliver training programs that equip employees with the knowledge, skills, and confidence to achieve sales targets, enhance customer engagement, and deliver excellent business results.

Working closely with Sales Leadership, Operations, Quality Assurance, Workforce Management, Human Resources, and other stakeholders, you will ensure that our teams stay informed, skilled, and prepared to adapt to evolving products, campaigns, processes, and business requirements.

If you enjoy transforming potential into performance and making a measurable impact on business success, we would love to hear from you.

Key Responsibilities

Training Delivery and Facilitation

• Facilitate new hire, product, sales, refresher, compliance, and upskilling training programs.

• Deliver engaging classroom, virtual, nesting, and side-by-side coaching sessions.

• Conduct practical sales exercises, role plays, simulations, mock calls, and assessments.

• Train sales representatives on consultative selling, objection handling, customer engagement, rapport building, negotiation, and closing techniques.

Learning Development and Continuous Improvement

• Develop and maintain training materials, facilitator guides, sales playbooks, call guides, job aids, assessments, and other learning resources.

• Conduct Training Needs Analysis (TNA) to identify knowledge gaps and opportunities for performance improvement.

• Design and implement learning interventions that address sales challenges and support business objectives.

• Evaluate trainee readiness through assessments, certifications, and performance evaluations.

Sales Performance and Coaching

• Provide individual and group coaching, mentoring, and remediation to improve sales effectiveness.

• Partner with Sales Leadership, Operations, Quality Assurance, and other stakeholders to identify and address performance gaps.

• Monitor training effectiveness and its impact on key performance indicators, including conversion rates, close rates, revenue generation, sales productivity, average order value, and quality scores.

• Analyze performance trends and recommend strategies to improve employee proficiency and business outcomes.

Stakeholder Collaboration and Business Support

• Facilitate product launches, campaign rollouts, process updates, pricing changes, and system enhancements.

• Ensure timely and accurate communication of product updates, operational changes, and compliance requirements.

• Prepare regular reports on training effectiveness, learner performance, and business impact.

• Support calibration sessions, audits, operational reviews, and business readiness activities.

• Collaborate with stakeholders on continuous improvement initiatives, new program launches, and business expansion projects.

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Marketing, Communications, Education, Psychology, Human Resources, or a related field is preferred.

• At least 1 year of relevant experience in Training, Learning and Development, Sales Coaching, Sales Operations, Quality Assurance, Leadership, or Sales Support.

• Experience facilitating classroom, virtual, or instructor-led training sessions.

• Solid understanding of sales principles, customer engagement, and performance improvement strategies.

• Excellent verbal and written English communication skills.

• Strong presentation, facilitation, and classroom management skills.

• Ability to develop engaging training materials, presentations, assessments, and learning resources.

• Experience conducting coaching sessions, performance discussions, and developmental interventions.

• Knowledge of adult learning principles, instructional design, and facilitation methodologies is an advantage.

• Strong analytical and problem-solving skills, with the ability to interpret performance data and identify improvement opportunities.

• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Teams.

• Familiarity with Learning Management Systems (LMS), reporting tools, dashboards, and CRM platforms is an advantage.

• Ability to manage multiple priorities and collaborate effectively with different stakeholders in a fast-paced environment.

• Willingness to work flexible schedules based on business requirements.

Preferred Qualifications

Candidates with experience in any of the following areas will have an advantage:

• Healthcare sales, customer service, business development, lead generation, inside sales, or BPO sales environments.

• Training teams handling healthcare-related programs, including appointment setting, lead generation, insurance verification, provider outreach, healthcare staffing, or revenue cycle management.

• Familiarity with established sales methodologies such as SPIN Selling, Solution Selling, Challenger Sale, and Consultative Selling.

• Demonstrated success in coaching sales representatives to achieve conversion, revenue, and productivity targets.

What We Are Looking For

We are looking for someone who demonstrates:

• Strong facilitation, communication, and interpersonal skills.

• A genuine passion for coaching, mentoring, and developing people.

• A results-oriented mindset and strong business acumen.

• Initiative, accountability, and a high sense of ownership.

• Adaptability and the ability to manage change effectively.

• Strong stakeholder management and collaboration skills.

• A continuous learning mindset and commitment to excellence.