SALES BPO TRAINER

IntouchCX; San Juan; On-site; PHP 300,000 - 600,000; Full time

Job summary

IntouchCX is seeking a Trainer to deliver training modules and run classes for our team members. This role uses creative teaching techniques to engage learners and drive curriculum innovation.

You will train new and existing employees, develop curricula for groups up to 25, and monitor training effectiveness. International travel is required, and you will coach and mentor new Trainers as part of a growing team.

Qualifications

• BS/BA in Education or Business Administration or equivalent work experience preferred.
• 3+ years previous contact center experience preferred.
• Sales and CSR experience.
• Sales Trainer background.
• Strong B2B hardcore selling experience.
• Hands-on experience driving direct sales, with a focus on actual sales volume rather than upselling.
• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum.
• Experience in customer service training.
• Experience in coaching and mentoring.
• Knowledge of existing and emerging training methods and tools.

Responsibilities

• Provide training to new and existing employees
• Develop and deliver training plans and curriculum to classes of up to 25 people
• Develop and utilize a variety of creative teaching techniques
• Develop and administer knowledge assessment testing
• Assist with QA monitoring, feedback and coaching
• Maintain up-to-date reporting on training progress, effectiveness and improvements
• Stay informed of current client products and services
• Interact with partners, ensuring they understand the training environment, successes and opportunities for development
• Manage new Trainers and Training Facilitators
• International travel is required

Skills

Contact center experience

Sales training

B2B selling

Adult learning principles

Coaching and mentoring

Curriculum development

Customer service training

Education

BS/BA in Education or Business Administration

Job description

About the role

We are changing the way people think about customer service, and we need your help! We're seeking a Trainer to deliver training modules and run classes for our team members. This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

Key responsibilities

• Provide training to new and existing employees

• Develop and deliver training plans and curriculum to classes of up to 25 people

• Develop and utilize a variety of creative teaching techniques

• Develop and administer knowledge assessment testing

• Assist with QA monitoring, feedback and coaching

• Maintain up-to-date reporting on training progress, effectiveness and improvements

• Stay informed of current client products and services

• Interact with partners, ensuring they understand the training environment, successes and opportunities for development

• Manage new Trainers and Training Facilitators

• International travel is required

About you

• BS/BA in Education or Business Administration or equivalent work experience preferred

• 3+ years previous contact center experience preferred

• Sales and CSR experience

• Sales Trainer background

• Strong B2B hardcore selling experience

• Hands‑on experience driving direct sales, with a focus on actual sales volume rather than upselling

• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum

• Experience in customer service training

• Experience in coaching and mentoring

• Knowledge of existing and emerging training methods and tools