Sales Trainer

Fpsinc; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Full Potential Solutions (FPS) in Manila, Philippines, is seeking a Sales Trainer to develop and deliver training programs that elevate customer service and sales performance. The role requires hands-on coaching, curriculum design, and collaboration with Recruitment, People and Culture, and Operations.

You will run classes, monitor progress, produce reports, and partner with clients to tailor content. On-site work is required; candidates with 2–4 years of BPO training experience, especially in

Qualifications

• 2–4 years of trainer experience in a BPO, preferably with sales campaigns.
• Proven experience in employee development.
• Strong verbal and written communication and active listening.
• Able to work onsite and collaborate with multiple teams.
• Familiar with learning management software and web delivery tools.

Responsibilities

• Handle FST and PST training, including Nesting classes.
• Conduct coaching sessions with agents to evaluate skills and behavior gaps.
• Coordinate with Recruitment, People and Culture, and Operations to manage new hire classes.
• Submit end-of-class reports and endorse agents across phases.
• Record trainee observations for recommendations and endorsements.
• Deliver training on customer service, sales, and process knowledge.
• Partner with clients to conduct TNA and develop learning content.
• Evaluate training results and identify improvement opportunities.
• Provide operational support by addressing learning gaps impacting performance.
• Lead projects from concept to implementation and revisions.

Skills

Trainer experience

BPO sales training

Employee development

People skills

Learning management software

Communication skills

Team player

On-site work

Tools

LMS tools

Job description

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission

To create conditions within which people can thrive!

The Sales Trainer will help employees cultivate their skills and knowledge. He/She will provide complete training to share your expertise in ways that motivate others. A Sales Trainer is an experienced educator and must have the ability to convey a message, which should only be surpassed by a deep knowledge of their field. Organizational skills and a positive attitude are important qualities that he/she has to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

Duties andResponsibilities:

• Handle FST, PST, including Nesting classes

• Conduct coaching sessions with agents to evaluate skills and behavior gaps

• Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly

• Submit reports at the end of classes and endorse agents from each training phase.

• Record observations for each trainee in class for recommendations and endorsements

• Deliver all types of training related to customer service, sales, and process knowledge

• Partner with clients in conducting TNA, designing and developing learning content

• Evaluate training results and identify opportunities

• Provide operational support by resolving learning gaps affecting performance

• Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions

Qualifications:

• With 2-4 years of related work experience as a Trainer in a BPO setup, someone who handled sales campaigns is required

• Proven working experience in employee development or related areas.

• People-oriented and a team player.

• Adequate knowledge of learning management software and web delivery tools.

• Strong verbal and written communication skills and an excellent active listener.

• Ability to handle sensitive matters and apply problem-solving skills to resolve issues.

• Propensity to seek out, accept, and integrate feedback professionally.

• Self-motivated, quick/continuous learner with a passion for helping people realize their full potential.

• Amenable to work onsite