Sales Trainer & Coach — Drive Performance

ClearSource BPO; Pasig; On-site; PHP 400,000 - 680,000; Full time

Benefits offered by this job

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Energetic team culture

Free onsite meals

Job summary

ClearSource BPO is seeking a Sales Trainer to design and deliver engaging training programs, assess learner progress, and identify knowledge gaps to drive operational excellence. You will model effective coaching and ensure sessions align with client business hours.

With 2+ years in phone sales and 1+ year as a trainer, you will facilitate sessions on product knowledge, policies, processes, and systems, evaluate learning outcomes, maintain training records, and report progress to stakeholders.

Qualifications

• High School Diploma or equivalent.
• 2+ years in phone sales, with a record of hitting or beating targets
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents
• Excellent English, and able to model a live sales call at the standard you expect from agents
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools
• Amenable to onsite work on schedules that match client business hours
• Top-performer history on a sales floor, for example consistently in the top 20% for conversion

Responsibilities

• Facilitate training sessions on product knowledge, policies, processes, systems, and soft skills to support operational objectives.
• Administer assessments and evaluations to measure learning effectiveness and identify knowledge gaps.
• Provide coaching and feedback to support trainee development and performance improvement.
• Collaborate with the Training Team Leader and Training Manager to enhance training content, delivery methods, and learner outcomes.
• Monitor trainee progress and address performance opportunities through ongoing support and guidance.
• Administer trainee satisfaction surveys and recommend improvements based on feedback.
• Participate in production activities to maintain up-to-date knowledge of the business and ensure training relevance.
• Maintain accurate training records and communicate trainee performance updates to key stakeholders.

Skills

Facilitation

Coaching

Performance analysis

Sales targets

Phone sales

Education

High School Diploma

Tools

Microsoft 365

CRM software

LMS

Dialer

Job description

ClearSource BPO is seeking a Sales Trainer to design and deliver engaging training programs, assess learner progress, and identify knowledge gaps to drive operational excellence. You will model effective coaching and ensure sessions align with client business hours.

With 2+ years in phone sales and 1+ year as a trainer, you will facilitate sessions on product knowledge, policies, processes, and systems, evaluate learning outcomes, maintain training records, and report progress to stakeholders.