Sales Trainer

Concentrix CVG Philippines, Inc.; Makati; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Makati City seeks a Sales Trainer to deliver targeted training and strengthen client-specific knowledge and skills, promoting efficiency and growth.

You will coach employees towards weekly, monthly, and quarterly targets; partner to create programs; analyze trends; oversee delivery; and track effectiveness. The role supports a culture of continuous learning and customer-focused improvement.

Qualifications

• 3+ years of experience in customer service, training or sales.
• Experience with CRM systems and high-volume calling.
• Ability to work from home and deliver effective training.
• Proven skills to manage concurrent projects and adapt content.

Responsibilities

• Provide employees with skills-based coaching to support targets and customer satisfaction.
• Partner with team members to develop training programs for sales motions.
• Analyze data and trends to develop strategic sales plays and best practices.
• Oversee and validate delivery and quality of training.
• Track training effectiveness using assessment tools.
• Collaborate to improve sales systems and customer experience.
• Maintain strong communication to foster client relationships.
• Keep knowledge current on clients and evolving business environment.

Skills

Customer service

Training delivery

Sales experience

Salesforce CRM

MS Office

Tools

Salesforce.com

MS Office

Job description

Job Title: Sales Trainer Job Description

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

You Will:

• Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through multiple assessment tools
• Work with all team members to improve sales systems to achieve a positive customer experience
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
• Help create a culture of learning where individuals manage their own development, competence, and performance

You Have:

• 3+ years of experience working in a customer service, training or sales capacity
• Expertise in training within your peer group
• Experience in high-volume calling
• Experience working with Salesforce.com or similar CRM
• Technical skills in MS Office
• Experience prioritizing concurrent projects and demonstrating project management skills
• Experience demonstrating multiple strategies, platforms, and skills to varied audience
• Willingness to work from home

Location: PHL Makati City - SLC

Language Requirements:

Time Type: Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.