B2B Sales & Customer Service Trainer

IntouchCX; San Juan; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

IntouchCX is seeking a high-performing Lead B2B Sales Trainer to design and deliver training for frontline teams, lead classroom and ongoing sessions, and coach sales reps and junior facilitators. If you have a proven track record in hardcore B2B direct selling and adult learning methodologies, we want you on our team.

You will develop curricula, implement assessment and quality alignment, track performance with analytics, mentor new trainers, and collaborate with clients to align training with

Qualifications

• 3+ years of training experience in a BPO/Contact Center.
• Demonstrated background in hardcore B2B direct selling (driving new sales volume).
• Experience delivering combined customer service and outbound/inbound sales training.

Responsibilities

• Curriculum Design & Facilitation: Deliver onboarding and upskilling training for classes of up to 25 employees.
• Direct Sales Coaching: Equip sales agents with B2B direct-selling tactics, closing techniques, and objection-handling strategies.
• Assessment & Quality Alignment: Build knowledge assessments; collaborate with QA to monitor live performance and provide coaching.
• Performance Tracking & Analytics: Maintain reports on training metrics, cohort throughput, pass rates, and ROI.
• Leadership & Mentorship: Onboard and mentor new Trainers and Training Facilitators for consistent delivery.
• Stakeholder & Client Collaboration: Align training with product updates and business objectives with clients.
• Travel Flexibility: Willing to travel internationally as needed.

Skills

Training design

Coaching

Curriculum development

Analytics & reporting

LMS

Education

Bachelor's degree in Education/Business/Communications

Tools

PowerPoint / presentation tools

Reporting dashboards

Job description

About the Role

Are you ready to transform how teams drive sales and deliver exceptional customer experiences?

We are looking for a high-performing, dynamic Lead B2B Sales Trainer to design and deliver high-impact training programs for our frontline teams. In this role, you will lead classroom and ongoing training, innovate modern sales curricula, and coach both sales representatives and junior facilitators.

If you have a proven track record in hardcore B2B direct selling, contact center operations, and adult learning methodologies, we want you on our team.

Key Responsibilities

• Curriculum Design & Facilitation: Deliver engaging, interactive onboarding and upskilling training for classes of up to 25 employees using creative instructional methods.




• Direct Sales Coaching: Equip sales agents with proven B2B direct-selling tactics, closing techniques, and objection-handling strategies focused on pure volume acquisition.




• Assessment & Quality Alignment: Build and administer knowledge assessments; collaborate with QA to monitor live performance, deliver targeted feedback, and run continuous coaching sessions.




• Performance Tracking & Analytics: Maintain accurate, up-to-date reporting on training metrics, cohort throughput, pass rates, and training ROI to identify performance gaps.




• Leadership & Mentorship: Guide, onboard, and mentor new Trainers and Training Facilitators to ensure standard delivery across all modules.




• Stakeholder & Client Collaboration: Partner closely with clients and account stakeholders to align training initiatives with evolving product updates and business objectives.




• Travel Flexibility: Willingness and capability to travel internationally as operational needs require.

Qualifications & Requirements

• Experience:

  
  
  
  

  • Minimum 3+ years of training experience in a BPO / Contact Center environment.

  
  

  • Demonstrated background in hardcore B2B direct selling (driving new sales volume rather than retail upselling).

  
  

  • Prior experience delivering combined customer service and outbound/inbound sales training programs.

  
  
  
  



• Leadership & Coaching:

  
  
  
  

  • Proven experience coaching, mentoring, and facilitating trainer-level staff.

  
  
  
  



• Methodology & Tools:

  
  
  
  

  • Solid grounding in adult learning principles (ADDIE, experiential learning, etc.) applied to classroom and virtual environments.

  
  

  • Proficient with modern Learning Management Systems (LMS), interactive presentation tools, and reporting dashboards.

  
  
  
  



• Education:

  
  
  
  

  • Bachelor’s degree in Education, Business Administration, Communication, or equivalent practical work experience.

  
  
  
  



• Travel Readiness:

  
  
  
  

  • Must hold or be eligible to secure a valid passport for required international business travel.