Sales Trainer (Onsite Setup)

ClearSource BPO; Pasig; On-site; PHP 469,000 - 759,000; Full time

Benefits offered by this job

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Free onsite meals

Job summary

ClearSource BPO is hiring a Sales Trainer to deliver training programs, assess learner progress, and close knowledge gaps to drive operational excellence. You will design engaging sessions, evaluate outcomes, and support continuous learning to empower agents with the skills, knowledge, and confidence to excel in sales.

The role requires 2+ years in phone sales, 1+ year in a training/coaching capacity, and strong English communication.

Qualifications

• Must have a high school diploma or equivalent.
• 2+ years in phone sales with a track record of meeting targets.
• 至少1 year as a trainer, sales coach, team leader or SME who trained agents.
• Excellent English, able to model live sales calls to agents.
• Read conversion rate, sales per hour and QA scores and coach accordingly.
• Familiar with Microsoft 365; quick to learn client CRM, dialer and LMS tools.
• Onsite work schedule aligned to client business hours.
• Top-performer history on a sales floor (top 20% by conversion).

Responsibilities

• Deliver training on product knowledge, policies, processes, systems, and soft skills.
• Assess learner progress and identify knowledge gaps.
• Provide coaching and feedback to drive performance improvements.
• Collaborate with Training Team Leader/Manager to improve content and delivery.
• Monitor trainee progress and offer ongoing support and guidance.
• Conduct trainee surveys and implement improvements based on feedback.
• Participate in production activities to keep training relevant.
• Maintain training records and report performance updates.

Skills

Sales coaching

Performance coaching

English proficiency

Target-driven sales

Microsoft 365

CRM software familiarity

LMS tools

Education

High School Diploma or equivalent

Tools

CRM software

LMS tools

Dialer

Job description

We're looking for a Sales Trainer to deliver training programs, assess learner performance, and identify knowledge gaps that drive operational excellence. In this role, you will design and facilitate engaging training sessions, evaluate learner progress, and support continuous learning initiatives to empower employees with the skills, knowledge, and confidence needed to deliver exceptional results.

Key responsibilities

• Facilitate training sessions on product knowledge, policies, processes, systems, and soft skills to support operational objectives.
• Administer assessments and evaluations to measure learning effectiveness and identify knowledge gaps.
• Provide coaching and feedback to support trainee development and performance improvement.
• Collaborate with the Training Team Leader and Training Manager to enhance training content, delivery methods, and learner outcomes.
• Monitor trainee progress and address performance opportunities through ongoing support and guidance.
• Administer trainee satisfaction surveys and recommend improvements based on feedback.
• Participate in production activities to maintain up-to-date knowledge of the business and ensure training relevance.
• Maintain accurate training records and communicate trainee performance updates to key stakeholders.

About you

• High School Diploma or equivalent.
• 2+ years in phone sales, with a record of hitting or beating targets.
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents.
• Excellent English, and able to model a live sales call at the standard you expect from agents.
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching.
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools.
• Amenable to onsite work on schedules that match client business hours.
• Top-performer history on a sales floor, for example consistently in the top 20% for conversion.
• Medical and dental insurance (with free dependent coverage).
• Group life insurance.
• Paid time off (PTO).
• Outstanding career growth opportunities.
• Skills and leadership development.
• Free meal for onsite employees.

About us

ClearSource's mission is Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values: Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. We are a fast-growing, high-performing team with an inclusive culture that values diversity and the contributions our employees make to the organization's success.