Sales Trainer

ClearSource BPO; Pasig; Sur place; PHP 400 000 - 680 000; Plein temps

Avantages offerts par ce poste

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Energetic team culture

Free onsite meals

Résumé du poste

ClearSource BPO is seeking a Sales Trainer to design and deliver engaging training programs, assess learner progress, and identify knowledge gaps to drive operational excellence. You will model effective coaching and ensure sessions align with client business hours.

With 2+ years in phone sales and 1+ year as a trainer, you will facilitate sessions on product knowledge, policies, processes, and systems, evaluate learning outcomes, maintain training records, and report progress to stakeholders.

Qualifications

• High School Diploma or equivalent.
• 2+ years in phone sales, with a record of hitting or beating targets
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents
• Excellent English, and able to model a live sales call at the standard you expect from agents
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools
• Amenable to onsite work on schedules that match client business hours
• Top-performer history on a sales floor, for example consistently in the top 20% for conversion

Responsabilités

• Facilitate training sessions on product knowledge, policies, processes, systems, and soft skills to support operational objectives.
• Administer assessments and evaluations to measure learning effectiveness and identify knowledge gaps.
• Provide coaching and feedback to support trainee development and performance improvement.
• Collaborate with the Training Team Leader and Training Manager to enhance training content, delivery methods, and learner outcomes.
• Monitor trainee progress and address performance opportunities through ongoing support and guidance.
• Administer trainee satisfaction surveys and recommend improvements based on feedback.
• Participate in production activities to maintain up-to-date knowledge of the business and ensure training relevance.
• Maintain accurate training records and communicate trainee performance updates to key stakeholders.

Connaissances

Facilitation

Coaching

Performance analysis

Sales targets

Phone sales

Formation

High School Diploma

Outils

Microsoft 365

CRM software

LMS

Dialer

Description du poste

Are you passionate about developing talent, facilitating engaging learning experiences, and helping teams succeed? We're looking for a Sales Trainer to deliver training programs, assess learner performance, and identify knowledge gaps that drive operational excellence.

In this role, you will design and facilitate engaging training sessions, evaluate learner progress, and support continuous learning initiatives to empower employees with the skills, knowledge, and confidence needed to deliver exceptional results. The ideal candidate has strong facilitation skills, a passion for coaching and development, and the ability to translate performance gaps into effective, actionable training solutions.

What will you do as aTrainer

• Facilitate training sessions on product knowledge, policies, processes, systems, and soft skills to support operational objectives.
• Administer assessments and evaluations to measure learning effectiveness and identify knowledge gaps.
• Provide coaching and feedback to support trainee development and performance improvement.
• Collaborate with the Training Team Leader and Training Manager to enhance training content, delivery methods, and learner outcomes.
• Monitor trainee progress and address performance opportunities through ongoing support and guidance.
• Administer trainee satisfaction surveys and recommend improvements based on feedback.
• Participate in production activities to maintain up-to-date knowledge of the business and ensure training relevance.
• Maintain accurate training records and communicate trainee performance updates to key stakeholders.

What We're Looking For

• High School Diploma or equivalent.
• 2+ years in phone sales, with a record of hitting or beating targets
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents
• Excellent English, and able to model a live sales call at the standard you expect from agents
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools
• Amenable to onsite work on schedules that match client business hours
• Top-performer history on a sales floor, for example consistently in the top 20% for conversion

Preferred

• Has trained in compliance-regulated sales (required disclosures, recorded consent, telemarketing rules)
• Has sold or trained home warranty, home services, solar or real estate products
• Has built sales training content: call flows, objection-handling libraries, role-play scenarios
• QA or calibration experience on sales programs
• Train-the-trainer or other facilitation certification

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

We also offer:

• Competitive salary– Get paid for doing what you love!
• Medical and dental insurance(with free dependent coverage!).
• Group life insurancefor peace of mind.
• Paid time off (PTO)– Because work-life balance matters.
• Outstanding career growth opportunities– Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture– Be part of a company that values its employees
• Skills and leadership developmentto help you reach your full potential.
• Free mealfor onsite employees

At ClearSource, our mission is simple:Making Lives Better—for our employees, our clients, and their customers. Our culture is builtona strong foundationofcore valuesthat shape everything we do:

• Customer First– We are obsessed with delivering an exceptional customer experience.
• Personal Accountability– We do the right thing and own our actions.
• Humble Courage– We embrace feedback, seek growth, and push ourselves to improve.
• Hungry– We bring passion, energy, and drive to everything we do.
• Happy & Healthy– We believe in balance, well-being, and a positive workplace.

If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team!

Office Address:10thFloor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City