Sales Trainer

Concentrix; Makati; Remote; PHP 450,000 - 550,000; Full time

Job summary

Concentrix is seeking a Sales Trainer in the Philippines (Metro Manila, Makati) to design and deliver targeted training for client-specific sales processes. The role collaborates with internal and external stakeholders to create content that boosts efficiency and productivity, while coaching teams to meet weekly, monthly and quarterly targets and achieve high customer satisfaction.

You will analyze performance data, develop sales plays, oversee delivery quality, and track training impact,

Qualifications

• 3+ years of experience in customer service, training or sales capacity.
• Experience delivering training within your peer group.
• Experience in high-volume calling.
• Experience working with Salesforce.com or similar CRM.
• Technical skills in MS Office.
• Experience prioritizing concurrent projects and demonstrating project management skills.
• Experience demonstrating multiple strategies, platforms, and skills to varied audience.
• Willingness to work from home.

Responsibilities

• Provide employees with skills-based, client coaching to support achievement of sales targets and customer satisfaction.
• Partner with team members to develop a training program to enhance client sales knowledge across sales motions.
• Analyze data, performance, and customer trends to develop strategic sales plays and best practices for territories.
• Oversee and validate the delivery and quality of provided training.
• Track the effectiveness of training interventions through assessment tools.
• Work with team to improve sales systems to achieve a positive customer experience.
• Maintain communication with the team to foster and develop client relationships.
• Maintain knowledge about clients and evolving business environment for training content delivery.
• Help create a culture of learning where individuals manage their own development and performance.

Skills

Customer service

Training

Sales

Salesforce CRM

CRM

MS Office

Project management

Remote work

Tools

Salesforce.com

CRM

Job description

Job Description

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

Job Title

Sales Trainer

Job Description

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

You Will

• Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through multiple assessment tools
• Work with all team members to improve sales systems to achieve a positive customer experience
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
• Help create a culture of learning where individuals manage their own development, competence, and performance

You Have

• 3+ years of experience working in a customer service, training or sales capacity
• Expertise in training within your peer group
• Experience in high-volume calling
• Experience working with Salesforce.com or similar CRM
• Technical skills in MS Office
• Experience prioritizing concurrent projects and demonstrating project management skills
• Experience demonstrating multiple strategies, platforms, and skills to varied audience
• Willingness to work from home