Sales Trainer

ClearSourceBPO; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

ClearSourceBPO is seeking a Sales Trainer to empower our sales staff and coach agents through nesting until they achieve target performance. You will deliver training on product offers, pricing, processes, and call techniques, while modeling best practices on live calls.

With 2+ years in phone sales and 1+ year as a trainer, you will guide agents, analyze metrics, and ensure alignment with client requirements.

Qualifications

• 2+ years in phone sales with a track record of meeting or beating targets.
• 1+ year as a trainer, sales coach, team leader or SME who trained agents.
• Excellent English and ability to model a live sales call.
• Ability to read conversion rate, sales per hour and QA scores for coaching.
• Familiarity with Microsoft 365 and client CRM, dialer and LMS tools.
• Top-performing history on a sales floor (e.g., top 20%).
• Amenable to onsite work on client business hours.

Responsibilities

• Facilitate training on product information, offers, pricing, policies and compliance.
• Teach and role-play full sales call flow: opening, discovery, value, objections, closing.
• Administer assessments, knowledge checks, and mock sales calls.
• Review recordings and coach to missed sales opportunities.
• Track trainees' performance and hand off ready agents with summaries.
• Collaborate with Training Team Leader and Sales Ops to improve courses and targets.
• Administer trainee satisfaction surveys.
• Take live sales calls regularly to maintain credibility on lines of business.
• Uphold and exemplify ClearSource Core Values: Customer First, Accountability, Humble Courage, Hungry, Happy and Healthy.

Skills

Phone sales

Sales training

English proficiency

Analytical coaching

CRM tools

Top performer

Onsite readiness

Tools

Microsoft 365

CRM

Dialer

LMS

Job description

About the role

The Sales Trainer is accountable for facilitating the training of sales staff and for supervising and supporting newly trained sales agents throughout the post-classroom nesting experience until they are selling to target. Beyond product and process knowledge, this role builds the selling skills that drive revenue for our clients: discovery, building value, handling objections, and closing the sale the right way.

Key responsibilities

• Facilitate training in product information, offers and pricing, policies, processes, systems information, compliance and required disclosures, emotional intelligence skills, and other training as required to achieve the objectives of Operations

• Teach, model, and role-play the full sales call flow: opening, discovery, value presentation, objection handling, closing, and compliant call wrap-up

• Administer periodic assessments, including knowledge checks and graded mock sales calls, to confirm understanding of the training material and identify knowledge and skill gaps

• Review call recordings with trainees and nesting agents and coach to missed sales opportunities through side-by-sides and recorded-call feedback

• Track each trainee's sales performance during nesting (conversion rate, sales per hour, and client-specific metrics) and hand off every agent to Operations with a documented readiness summary

• Coordinate with the Training Team Leader and/or the Assistant Training Manager, and with Sales Operations leaders, to implement training course enhancements, align on sales targets, and discuss and address trainee performance opportunities

• Administer the trainee satisfaction surveys

• Regularly take live sales calls to maintain expertise and credibility on each line of business being trained

• Exemplify the ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy

About you

• 2+ years in phone sales, with a record of hitting or beating targets

• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents

• Excellent English, and able to model a live sales call at the standard you expect from agents

• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching

• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools

• Top-performer history on a sales floor, for example consistently in the top 20% for conversion

• Amenable to onsite work on schedules that match client business hours