Sales Trainer

Concentrix Philippines; Makati; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Concentrix Philippines in Makati seeks an experienced Sales Trainer to elevate client-specific knowledge and sales performance. You will deliver targeted training, analyze data, and collaborate with stakeholders to develop effective programs.

Key duties include coaching teams, validating training quality, tracking impact with assessment tools, and fostering a culture of continuous learning. 3+ years in customer service or sales training is required, with CRM experience and MS Office skills.

Qualifications

• 3+ years of experience in customer service, training or sales.
• Expertise in training within your peer group.
• Experience in high-volume calling.
• Experience working with Salesforce.com or similar CRM.
• Technical skills in MS Office.
• Experience prioritizing concurrent projects and demonstrating project management skills.
• Experience demonstrating multiple strategies, platforms, and skills to varied audience.
• Willingness to work from home.

Responsibilities

• Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction.
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions.
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
• Oversee and validate the delivery and quality of provided training.
• Track the effectiveness of training interventions through multiple assessment tools.
• Work with all team members to improve sales systems to achieve a positive customer experience.
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed.
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery.
• Help create a culture of learning where individuals manage their own development, competence, and performance.

Skills

Customer service

Sales training

High-volume calling

CRM Salesforce

MS Office

Project management

Training delivery

Willingness to work from home

Tools

Salesforce

MS Office

Job description

Job Title:

Sales Trainer

Job Description

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.

You Will:

• Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through multiple assessment tools
• Work with all team members to improve sales systems to achieve a positive customer experience
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
• Help create a culture of learning where individuals manage their own development, competence, and performance

You Have:

• 3+ years of experience working in a customer service, training or sales capacity
• Expertise in training within your peer group
• Experience in high-volume calling
• Experience working with Salesforce.com or similar CRM
• Technical skills in MS Office
• Experience prioritizing concurrent projects and demonstrating project management skills
• Experience demonstrating multiple strategies, platforms, and skills to varied audience
• Willingness to work from home

Location:

PHL Makati City - SLC

Time Type:

Full time