Customer Success Specialist - Fast-Paced BPO, Growth & Perks

Recruitify_HR; Mandaluyong; On-site; PHP 334,800 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading BPO firm is hiring a Customer Service Representative in Mandaluyong, offering a competitive salary up to 35K. The successful candidate will have 1-3 years of experience in customer service, strong communication skills, and a customer-centric mindset. Responsibilities include responding to inquiries, resolving complaints, maintaining records, and assisting in training. The role involves working in a fast-paced environment with potential for shift work and offers additional perks like health insurance and annual company trips.

Qualifications

• 1-3 years in customer service or related field required.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints in a timely and efficient manner.
• Maintain customer records and document interactions.
• Assist in training new customer service representatives.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Excellent communication

Interpersonal skills

Strong problem-solving abilities

Customer-centric mindset

Education

Bachelor’s degree in a relevant field preferred

Job description

A leading BPO firm is hiring a Customer Service Representative in Mandaluyong, offering a competitive salary up to 35K. The successful candidate will have 1-3 years of experience in customer service, strong communication skills, and a customer-centric mindset. Responsibilities include responding to inquiries, resolving complaints, maintaining records, and assisting in training. The role involves working in a fast-paced environment with potential for shift work and offers additional perks like health insurance and annual company trips.