Sales Technical Support

Unexus Medical Solution Inc.; Rizal; On-site; PHP 350,000 - 550,000; Full time

Job summary

A medical solutions provider in Rizal is seeking a Technical Support Specialist to provide assistance for medical products. Responsibilities include troubleshooting, training clients, and maintaining product knowledge. Ideal candidates should have a degree in Biomedical Engineering and experience in technical support. Strong communication skills and a customer-focused approach are essential.

Qualifications

• Bachelor’s degree preferred in Biomedical Engineering or related field.
• Prior experience in technical support or medical devices.
• Strong understanding of medical products and their applications.
• Excellent verbal and written communication to explain technical concepts clearly.

Responsibilities

• Provide technical assistance to customers for medical products.
• Troubleshoot and resolve technical issues on-site or remotely.
• Conduct training sessions for proper medical equipment use.
• Collaborate with the sales team to understand customer needs and recommend solutions.
• Assist in product demonstrations, presentations, and training sessions for clients.
• Support the preparation of technical proposals, quotations, and product documentation.
• Document all customer interactions, including issues and solutions, and provide reports to management.

Skills

Technical Support

Problem-Solving Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Biomedical Engineering

Life Sciences or related field

Tools

CRM software

Microsoft Office Suite

Job description

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

Job Description

• Technical Support: Provide technical assistance to customers, addressing inquiries about medical products and equipment.
• Troubleshoot and resolve technical issues, offering on-site or remote support as needed.
• Assist clients in setting up, calibrating, and maintaining medical devices.
• Collaborate with the sales team to understand customer needs and recommend appropriate solutions.
• Assist in product demonstrations, presentations, and training sessions for clients.
• Support the preparation of technical proposals, quotations, and product documentation.

Product Expertise

• Maintain in-depth knowledge of the company’s medical products, including their features, benefits, and applications.
• Stay updated on industry trends, competitor offerings, and advancements in medical technology.

Customer Relationship Management

• Build and maintain strong relationships with clients, addressing their concerns promptly.
• Follow up with customers post-sale to ensure satisfaction and proper product usage.
• Gather feedback to identify areas for product or service improvement.

Training and Education

• Conduct training sessions for customers and internal teams on the proper use and maintenance of medical equipment.
• Develop and distribute user manuals, guides, and troubleshooting resources.

Reporting and Documentation

• Document all customer interactions, including technical issues, solutions, and feedback.
• Provide regular reports to management on customer needs, issues, and product performance.

Qualifications

• Education: Bachelor’s degree in Biomedical Engineering, Life Sciences, or a related field is preferred.
• Experience: Prior experience in technical support, sales, or working with medical devices is an advantage.
• Technical Knowledge: Strong understanding of medical products, equipment, and their applications.
• Communication Skills: Excellent verbal and written communication to explain technical concepts clearly.
• Problem-Solving Skills: Ability to analyze issues, identify solutions, and implement them efficiently.
• Interpersonal Skills: Strong customer-focused approach and ability to build trust with clients.
• Organizational Skills: Capable of managing multiple tasks, prioritizing work, and meeting deadlines.
• Tech Proficiency: Familiarity with CRM software, technical tools, and Microsoft Office Suite.