Sales & Technical Support

Outsourcey; Philippines; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

A dynamic BPO company in the Philippines is seeking a Sales and Technical Support Specialist to manage inbound sales and provide technical assistance. The ideal candidate will have proven experience in sales, excellent communication skills, and a strong understanding of the electronics industry. The role offers competitive salary, career growth, and the opportunity to work with industry leaders in a rapidly growing environment.

Qualifications

• Experience in the electronics or related industry is preferred.
• Fluency in English, both written and verbal.

Responsibilities

• Handle inbound sales calls and manage the entire sales cycle.
• Provide effective technical support to customers.
• Build rapport with customers and understand their needs.

Skills

Proven experience in sales and/or technical support

Strong technical aptitude

Excellent communication skills

Proven ability to manage a sales pipeline

Strong problem-solving skills

Ability to work independently

Proficiency in CRM systems

Tools

Microsoft Office Suite

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let\'s shape the future of work together!

Job Requirements

• Proven experience in sales and/or technical support, preferably in the electronics or a related industry.
• Strong technical aptitude and a willingness to learn new technologies.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage a sales pipeline and close deals.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Upbeat, positive, and enthusiastic personality with a natural ability to build rapport.
• Proficiency in CRM systems and Microsoft Office Suite.

Core Responsibilities

• Inbound Sales Excellence
  • Handle a very manageable volume of inbound sales calls from potential customers.
  • Masterfully manage the entire sales cycle, from initial contact and needs assessment to closing the sale and processing orders.
  • Consistently exceed sales targets and contribute to the team's overall success.
  • Maintain a deep understanding of our product line, including features, benefits, and pricing, with a particular focus on air conditioners, heat pumps, and solar solutions.
  • Understand and be able to explain different government grants and rebates that may be relevant to the customer.
  • Ability to research and create your own leads and get sales.
  • Monitoring of online accounts for enquiries social media and linkedin.

• Technical Support & Customer Service
  • Provide timely and effective technical support to customers via phone, email, and other communication channels for ODIS.
  • Diagnose and troubleshoot technical issues related to our product lines, offering practical solutions and guidance.
  • Escalate complex technical issues to senior technical staff as needed.
  • Develop and maintain a deep understanding of our product specifications, features, and functionalities.
  • Create and maintain technical documentation, FAQs, and troubleshooting guides.
  • Provide pre-sales technical advice and support to customers, helping them choose the right products for their needs.
  • Conduct product demonstrations and training sessions for customers.

Exceptional Communication and Rapport Building

• Exhibit flawless English communication skills (both written and verbal) with a clear, articulate, and engaging phone presence.
• Build instant rapport with customers, creating a positive and trusting relationship from the first interaction.
• Employ active listening skills to understand customer needs and tailor solutions accordingly.
• Effectively communicate the value proposition of our products, highlighting energy efficiency, cost savings, and environmental benefits.

Product Knowledge and Industry Expertise

• Develop and maintain a strong understanding of the electronics industry, particularly in the areas of air conditioning, heat pumps, refrigerators, freezers, cold rooms and solar technology.
• Demonstrate knowledge of power-saving electronics and their role in reducing carbon emissions, appealing to environmentally conscious customers.
• Stay up-to-date on industry trends, competitor offerings, and emerging technologies.

Sales Process Mastery

• Utilize our systems to manage leads, track customer interactions, and maintain accurate records.
• Follow established sales processes and procedures to ensure consistency and efficiency.
• Proactively identify opportunities to upsell and cross-sell related products and services.

Compliance, Complaint Management & Reporting

• Ensure all complaints are recorded, refer to technical calls/customer visits and maintain contact until outcome is reached.
• All such cases should be closed within in a timely manner within stipulated SLA; complete a mandatory police check as part of the pre-employment screening process.
• Adhere to all company policies and procedures, including those related to data security and customer privacy.

Benefits: Competitive salary; opportunity to shape the HR function of a rapidly growing BPO; work closely with a team of industry leaders who have successfully scaled BPOs in the past; career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let\'s do great things together!