Social Media & Sales Support Specialist

Outsourcey; Philippines; Remote; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Shape HR function in a rapidly growing

Career growth opportunities

Job summary

Outsourcey, based in the Philippines, is hiring a role that blends social media posting with basic graphic design using Canva. You will handle inquiries, qualify leads, and maintain CRM records while supporting the sales team with documentation.

The position emphasizes structured SOP-driven work, organization and multi-tasking within a growing BPO environment. Competitive salary and career growth opportunities await.

Qualifications

• 2.5+ years proven experience in social media posting and basic graphic design using Canva.
• Strong verbal and written communication skills; able to handle inbound inquiries via phone and digital channels.
• Experience in lead qualification, customer service or sales support; able to create order forms, quotes and sales docs.

Responsibilities

• Schedule and publish social posts across Facebook, Instagram and LinkedIn.
• Design engaging social content using Canva or similar tools.
• Align content with brand guidelines, campaigns and promotions.
• Monitor comments and messages and respond professionally.
• Maintain a content calendar in line with SOPs.
• Answer inbound calls, emails and social inquiries.
• Qualify inbound leads by gathering key information.
• Log lead details into CRM systems and dispatch qualified leads to the sales team.
• Follow up with prospects to ensure smooth handover; assist sales with docs.
• Create and update order forms, quotes and onboarding documents.

Skills

Social media posting

Graphic design

Written communication

Tools

HubSpot

Zoho

Salesforce

Canva

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 2.5 years Proven experience in social media posting, basic graphic design, and use of tools such as Canva across platforms including Facebook, Instagram, and LinkedIn
• Strong verbal and written communication skills, with confidence handling inbound customer enquiries via phone and digital channels
• Experience in lead qualification, customer service, or sales support, including creating order forms, quotes, and sales documentation
• Comfortable working with CRMs and internal systems (e.g. HubSpot, Zoho, Salesforce), with familiarity in reporting or basic analytics considered an advantage
• Highly organised and detail-oriented, able to multitask, manage competing priorities, and work effectively within SOP-driven, structured processes

Core responsibilities:

• Schedule and publish social media posts across platforms (e.g. Facebook, Instagram, LinkedIn)
• Design engaging social media content using Canva or similar tools
• Adapt content to align with brand guidelines, campaigns, and promotions
• Monitor comments and messages and respond in a timely, professional manner
• Maintain a content calendar in line with internal SOPs
• Answer inbound customer calls, emails, and social media enquiries
• Qualify inbound leads by gathering key information (needs, budget, timeline, decision-maker status)
• Accurately log lead details into CRM or tracking systems
• Dispatch qualified leads to the appropriate sales team member
• Follow up with prospects where required to ensure smooth handover
• Assist the sales team with preparation of sales support documentation
• Create and update order forms, quotes, and client onboarding documents
• Ensure all sales documentation is accurate, complete, and compliant with internal processes

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.