Sales Team Leader - BPO

Tasq Work; Mandaue; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Tasq Work in Mandaue, Cebu is seeking a results-driven Sales Manager to lead our outbound telesales team and ensure exceptional customer experience while achieving strong sales results. You will oversee reps, set targets, conduct training, and use data-driven coaching to improve conversion rates; ensure CRM usage (HubSpot) and data accuracy across the floor.

Work setup is onsite with a night shift from 8pm to 5am, reporting to the Sales leadership, and focusing on scaling new talent into a

Qualifications

• 3 to 5 years of Sales Manager / Supervisor experience in a BPO environment.
• Strong leadership and communication skills.
• Experience in Telecommunications (Telco) preferred.
• Proficient with CRM software (HubSpot) and MS Office.

Responsibilities

• Lead a team of outbound telesales representatives to hit aggressive sales targets.
• Set and review sales targets, ensuring revenue and KPI goals are met.
• Conduct 2-week training sessions and manage nesting period for new hires.
• Use performance data and QA insights to coach and improve conversions.
• Ensure CRM data accuracy and call logging across the team.
• Assist in scaling the flow of new sales talent to the floor.

Skills

Sales management

Leadership

Communication

Tools

HubSpot

Microsoft Office

Job description

Work Setup: Onsite (Mandaue, Cebu)

Work Schedule: 8pm - 5am

We are looking for a results-driven Sales Manager who thrives in the fast-paced world of outbound telecommunications. You willoversee and guide ourtele salesagents in delivering exceptional customerexperiencewhile consistently achieving strongsalesresults.

Key Responsibilities:

• Performance:Lead a team of outboundtelesalesrepresentatives to consistently hit and exceed aggressivesalestargets.
• Sales Targets:Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Training & Development:Take chargeofthe end-to-end lifecycle of new hires—conducting 2-week training sessions, role-playing, and managing the critical“nesting” period.
• Data-Driven Coaching:Use performance data and QA call-listening insights to provide actionable coaching that improves conversion rates.
• Operations & Process Compliance:Ensureaccurateuse of CRM systems (e.g., HubSpot) across the team whilemaintaining a high standard of data accuracy, call logging, and follow-ups.
• Scale the Business:Manage a steady flow ofnew salestalent, ensuring they are integrated effectively into the floor.

Requirements:

• Experience:Mandatory of 3 to 5 years of Sales Manager / Supervisor experience in a BPO operations environment.
• Leadership Style:Strong leadership and communication skills.A self-directed leader who takes ownership of their team’s results anddoesn’twait for instructions to solve problems.
• Industry Knowledge:Strong background in BPO sales-driven environments. Telecommunications (Telco) experience is highly preferred.
• Tools:Proficient in CRM software (e.g.,HubSpot) andMicrosoft Office applications, including (but not limited to)Outlook, Teams, Excel, Word, PowerPoint, as well asMicrosoft 365
• Communication:Exceptional English communication skills, both written and verbal.