Sales Support Specialist (with Cargowise Experience)

Compliant Business Processing Philippines, Inc.; Pasay; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

HMO and Life insurance coverage on the

Internet allowance

PC provided

20% Night Differential

Job summary

Compliant Business Processing Philippines, Inc. is seeking a Sales Support Specialist to prepare quotes for new and existing business. You will liaise with service providers to source competitive rates and follow up on quotes to maximize conversions.

The role requires 3–5 years in a busy office, strong communication, and the ability to work a shifting schedule in a remote capacity with onsite training. HMO/Life insurance are provided as part of benefits.

Qualifications

• Bachelor's degree in Business Administration or Logistics.
• 3–5 years in a professional, busy office.
• Ability to manage a high volume of emails with quick turnaround.
• Excellent written and verbal communication skills.
• Strong organizational and multi-tasking abilities with deadlines.
• Experience in International Freight Forwarding and EDI/Cargowise; Sales Professional Certification a plus.
• Willing to work on shifting schedule.

Responsibilities

• Prepare quotes for new and existing business.
• Respond to ad-hoc requests from agent network and follow up on opportunities.
• Liaise with service providers to source rates and negotiate costs.
• Maintain a register of service providers and notify when rates expire.
• Follow up quotes and record conversion statistics.
• Provide sales and activity reports to the executive director.

Skills

Bachelor degree credentials

Email management

Verbal communication

Organisational skills

Multi-tasking

Problem solving

Shift work

EDI/Cargowise

Negotiation

Education

Bachelor's degree in Business Administration/Logistics

Tools

EDI/Cargowise

Job description

The Sales Support Specialist is responsible for preparing and managing quotes for new and existing business, liaising with service providers to source competitive rates, and following up on quotes to maximize conversion rates. This role involves maintaining a database of service providers, tracking performance metrics, and providing sales and activity reports to support business growth and decision-making.

Duties and Responsibilities

• Prepare quotes for new and existing business
• Respond to ad-hoc requests from agent network within service standards and develop and follow up on potential business opportunities
• Liaise with service providers to source rates in support of quotes requested – Negotiating skills are required here to obtain the best possible costs.
• Maintain a register of service providers and provide notification when rates expire.
• Follow up of all quotes generated
• Follow up on quotes to record the statistical information on conversion rates.
• Provide sales and activity reports to the executive director.

Qualifications

• Must possess at least a bachelor’s degree in Business Administration/Logistics or equivalent
• Minimum 3-5 years of industry experience in a professional and busy office
• Ability to manage a high volume of emails and ensure quick turnaround and prioritization
• Strong written and verbal communication skills; ability to communicate clearly and effectively in a professional manner over the phone
• Strong organisational and multi‐tasking skills; ability to handle multiple projects, prioritise and manage time effectively based on deadlines
• Ability to analyse and solve problems with minimal supervision
• Must have recent customer service, sales support, or operations experience gained specifically within the International Freight Forwarding environment and EDI/Cargowise experience – Sales Professional Certified is a huge advantage
• Willing to work on shifting schedule

Others:

• Permanent WFH* (terms and conditions apply). One-month onsite training required.
• HMO and Life insurance coverage on the first day of work.
• Company to provide internet allowance and PC.
• 20% Night Differential and Other Allowance