Freight Forwarding (Rates, Booking and Quotation)

OFFSHORE BUSINESS PROCESSING INC.; Metro Manila; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

HMO on Day 1

Travel opportunities

Performance rewards

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking a detail‑oriented Customer Service / Sales Support professional to join our freight forwarding team in Manila.

You will handle rates, quotations, and client communications for both air and sea operations, ensuring accurate costing and timely responses. The role requires at least 1 year in logistics support, strong English communication, and the ability to manage repetitive tasks efficiently.

Qualifications

• Minimum 1 year of Customer Service or Sales Support experience in Freight Forwarding, Logistics, or Shipping.
• High attention to detail and accuracy.
• Excellent English communication skills (written & verbal).
• Ability to handle repetitive tasks with patience and efficiency.
• Tech-savvy with fast learning ability for new systems.

Responsibilities

• Entering/updating client and supplier rates.
• Costing and spot quotations management.
• Manage costing and rate templates in WebCargo (Air) and CargoSphere (Sea).
• Update exchange rates and respond to rate enquiries.
• Chasing rates and maintaining company tariff data.
• Create and maintain client intelligence and opportunities.

Skills

Customer service

Sales support

Attention to detail

English communication

Tech-savvy

Patience

Professionalism

On-site work

Job description

Job Summary

• What’s in It for You?

• HMO on Day 1 – Start with peace of mind

• Exciting perks and rewards – Performance truly pays off

• Travel opportunities – Explore new horizons

• Get recognized – Your work makes a difference

• Work-life balance – Because your time matters

• Continuous learning – Grow faster than ever

Responsibilities

Rates and Quotations Management

• Entering/updating new rates (lines) – client & supplier

• EDI costings/quote systems

• Update exchange rates

• Rate enquiries

• Spot quote/quotation

• Client rates – costing management

• Company tariff management

• Chasing rates

Managing Client Intelligence

• Opportunity Registration

• Creating client intelligence

• Communication registration

Client Specific Tasks:

Current Tasklist in WebCargo (Air)

• Downloading the quotation record SOP

• Downloading the rate template

• Rate template verification

Current Tasklist in CargoSphere (Sea)

• Uploading carrier buy rates

Other tasks within the scope:

• Entering and updating client and supplier rates

• Manage costing and spot quotations

• Company tariff management

• Manage client intelligence

• Updating exchange rates

Requirements

• Minimum 1 year of Customer Service or Sales Support experience in Freight Forwarding, Logistics, or Shipping

• High attention to detail and accuracy

• Excellent English communication skills (written & verbal)

• Ability to handle repetitive tasks with patience and efficiency

• Tech-savvy with fast learning ability for new systems

• Positive attitude and professionalism in tough situations

• Willing to work on-site in Ortigas or Cubao

• Can start ASAP and open to morning & weekend schedules