Sales Support Assistant

EV Power Charging Philippines Corporation; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

EV Power Charging Philippines Corporation is hiring a Sales Support Assistant to assist customers with inquiries, process orders, and support after-sales activities. You will coordinate with Accounting and Engineering teams to ensure timely payments and accurate installations, while maintaining organized records of communications and sales transactions.

The role requires a four-year degree and strong communication skills, with the ability to multitask and work well in a team or independently in

Qualifications

• Graduate of a four-year course, preferably in business or marketing.
• Experience in customer service or sales support is an advantage.
• Strong verbal and written communication skills.
• Proficient with computers, Microsoft Office, and company systems.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide accurate information on services, pricing, schedules, and policies.
• Handle customer concerns, complaints, and requests professionally.
• Receive, review, and process customer orders accurately.
• Prepare quotations, sales orders, and related documents.
• Coordinate with Accounting on payments and balances.
• Monitor installation status and provide customer updates.
• Coordinate with Engineers/Technical Team on technical inquiries.
• Maintain records of communications, sales, and field reports.
• Coordinate installation schedules and site visits with the Installation Team.

Skills

Customer service

Sales support

Verbal and written communication

Multitasking

Attention to detail

Organizational skills

Teamwork

Independent working

Education

Bachelor's degree or equivalent (Business Admin/Marketing or related)

Tools

Microsoft Office

Company systems

Computers

Job description

About the role

The Sales Support Assistant assists customers with inquiries, services information, order processing, and after-sales support. The role focuses on maintaining good customer relationships, ensuring customer satisfaction, and coordinating with internal departments to ensure timely and accurate order fulfillment.

Key responsibilities

• Respond to customer inquiries through phone calls, emails, messaging platforms, and other communication channels

• Provide accurate information regarding services, prices, schedule and company policies

• Handle customer concerns, complaints, and requests professionally and promptly

• Receive, review, and process customer orders accurately

• Prepare quotations, sales orders, and other related documents as needed

• Coordinate with the Accounting Department regarding customer's payments and outstanding balances

• Monitor the status and provide customers with updates regarding the status of installation

• Coordinate with the company's Electrical Engineers or Technical Team to address customer inquiries involving technical specifications, electrical requirements, installation procedures, compatibility, and other technical aspects of EV charging products

• Maintain organized records of customer communications, sales transactions and field service reports

• Coordinate installation schedules and site visits with the Installation Team

About you

• Graduate of any four-year course, preferably in Business Administration, Marketing, or a related field

• Experience in customer service, sales support, or a similar position is an advantage

• Good verbal and written communication skills

• Proficient in using computers, Microsoft Office applications, and company systems

• Strong organizational skills and attention to detail

• Customer-oriented, patient, and professional

• Able to multitask, prioritize tasks, and work under pressure

• Capable of working independently and as part of a team